{"id":1205440,"url":"https://alion.io/job/versant-technical-support-specialist","title":"Technical Support Specialist","company":{"id":684586,"name":"Versant","domain":"versantmedia.com","url":"https://alion.io/company/versantmedia","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:49:42Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:32:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass.\n As a Tech Support Specialist, you will help golf-course customers get the most from the full GolfNow\nB2B technology portfolio. You will provide friendly, reliable and practical support across our products,\nhelping customers resolve issues, understand how to use the technology and keep their operations\nrunning smoothly.\nYou will work closely with Implementation, Product and Engineering colleagues. The role includes\nscheduled weekend cover as part of a team rota, so you must be available to work weekends when\nrequired.\nProvide first-class support for the full range of GolfNow B2B technology, taking ownership of customer\nenquiries from first contact through to resolution or clear escalation.\nSupport customers through email, phone and online channels, using clear and approachable language\nthat matches their level of technical knowledge.\nDiagnose product, configuration and workflow issues; investigate the likely cause; and guide customers\nthrough effective next steps.\nProvide scheduled weekend support as part of the team rota, helping to maintain a consistent service\nfor customers.\nManage and prioritise a varied case workload, keeping accurate records in Salesforce and ensuring\ncustomers receive timely updates.\nEscalate complex incidents to the appropriate teams, provide useful investigation detail and remain\nresponsible for communicating progress to the customer.\nIdentify repeat issues, product defects and improvement opportunities, then share clear evidence and\ncustomer impact with Product and Engineering teams.\nCreate and maintain useful support content, including customer guidance, knowledge articles and\ninternal troubleshooting material.\nBuild product knowledge across the GolfNow B2B portfolio and stay current with releases, changes\nand known issues.\nWork collaboratively with Implementation, Product, Engineering and commercial teams to provide a\njoined-up customer experience.\nContribute to a positive, inclusive and high-performing support culture by sharing knowledge and\nsupporting colleagues.\n At least one year of experience in customer support, customer service, operations or a similar\ncustomer-facing role; experience in a technology environment is an advantage.\nConfidence communicating with customers by phone and in writing, with the ability to explain technical\ninformation clearly and calmly.\nA practical and curious approach to problem-solving, with the confidence to investigate issues and ask\nthe right questions.\nAbility to manage priorities in a busy environment while maintaining a high standard of customer care.\nExperience using CRM, case-management or ticketing tools such as Salesforce and Jira, or the ability\nto learn them quickly.\nComfort using digital products and learning new systems, tools and workflows.\nA collaborative approach, good judgement and a willingness to take ownership.\nAvailability to take part in scheduled weekend support cover.\nAs part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.\nIf you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to .\nVERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.","description_format":"text","description_chars":4931,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T23:32:42Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-09-25T04:20:27Z"},"pay":null,"html_url":"https://alion.io/job/versant-technical-support-specialist","json_url":"https://alion.io/job/versant-technical-support-specialist.json","meta":{"generated_at":"2026-09-25T04:20:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4651,"day_limit":5000,"remaining_today":349,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}