{"id":1679093,"url":"https://alion.io/job/versapay-product-manager-documentation-systems","title":"Product Manager, Documentation Systems","company":{"id":3341,"name":"Versapay","domain":"versapay.com","url":"https://alion.io/company/versapay","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Product","role_family":"Product","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":60,"max":70,"currency":"CAD","period":"hour","gross":null,"usd_annual":98000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"LLM","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-15T18:07:25Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-17T09:06:23Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"How you’ll make an impact here - and on your career:\nProduct management at Versapay is a craft that blends strategic thinking, customer empathy, and strong execution. As Product Manager, Documentation Systems, you will own our documentation as a product: the in-product Help our customers rely on, the implementation and support knowledge our internal teams run on, and the systems that produce both.\nThis is a build role. Our AI tooling can draft a help article. It cannot tell us whether that article is true, decide whether it should exist, or get an engineer to explain what shipped. You will own the pipeline that produces our documentation, the standards it runs on, and the judgment calls it cannot make.\nYou will sit on the Product Management team as a peer to the product managers who own our platform and our embedded ERP applications. You will have modern LLM tooling, fully sanctioned and connected to our internal systems, and a mandate to build on it.\nWhat you'll do:\nOwn the Documentation Surface\nOwn our full documentation surface: in-product Help, implementation guides, support runbooks, and release notes across our platform and our embedded applications.\nDecide what gets documented, what gets rewritten, and what gets retired.\nBuild an information architecture prioritized by what customers search for and get stuck on, rather than by what shipped most recently.\nDefine and own the metrics: documentation shipped with the release, page freshness, Help searches returning no results, and support volume on topics we believed were covered.\nBuild the Documentation Pipeline\nDesign and build an AI-assisted pipeline that drafts documentation from our real sources of truth: tickets, pull requests, release artifacts, and recorded demos.\nBuild the evaluation process that catches the pipeline producing convincing but incorrect content before a customer does.\nAutomate change detection, terminology and style enforcement, screenshot capture, and publishing.\nOwn the toolchain. We author in MadCap Flare today and publish into a repo that our product loads. You will decide what to keep, what to automate around, and what to change. \nImprove How We Capture Product Knowledge\nOur tickets today describe what we set out to build, not what we shipped, so documenting a feature currently means reverse engineering it. Change that.\nPartner with Product and Engineering to establish a definition of done that captures how a feature works: navigation, permissions, configuration, error states, and impact on existing users.\nBuild the terminology and style standards that let both people and models write consistently across four ERP surfaces where the same concept carries four different names.\nKeep Documentation True\nERPs change their interfaces on their own schedule, and our documentation goes stale when they do. Design the detection and revalidation process and own the SLA on it.\nLearn our products by using them, working out how they behave rather than reading specifications describing how they were intended to.\nWrite the small share of content that requires a person: migration guides, error taxonomies, and integration behaviour, where being wrong costs a customer their month-end close.\nWhat you'll bring to the team:\nRequired Qualifications\n5+ years owning an outcome rather than a queue: product management, implementation or solutions consulting, technical program management, support engineering, developer experience, or technical enablement.\nDemonstrated experience automating your own work. You are comfortable in Git, on a command line, and in a codebase you did not write. You do not need to be a software engineer, but you do need to build.\nPractical experience shipping something real with an LLM, including how you evaluated its output and caught it being wrong.\nDirect exposure to customers in difficulty, through implementation, support escalation, solution consulting, professional services, or training. You understand why documentation can be technically correct and still fail the reader.\nAbility to learn a complex product without a specification, and to remember what confused you while learning it.\nProven ability to influence product managers and engineers you do not manage.\nComfort saying no. This is one person against a large surface, and prioritization is most of the job.\nWhat Will Make You Stand Out (Nice to Have)\nIt would be beneficial to have worked with MadCap Flare before, as it is what we author in today.\nDeep familiarity with at least one complex enterprise system is preferred, such as an ERP or accounting platform, and an appetite to learn more.\nExperience with docs-as-code or CI-driven publishing.\nB2B fintech, payments, or accounts receivable exposure.\nYou have built an internal tool that other people came to depend on.","description_format":"text","description_chars":4786,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Billing & Subscription Management","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-02T09:24:30Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.9,"age_days":31,"expected_fill_days":69,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":98000,"is_top_pay":false},"html_url":"https://alion.io/job/versapay-product-manager-documentation-systems","json_url":"https://alion.io/job/versapay-product-manager-documentation-systems.json","meta":{"generated_at":"2026-10-17T10:08:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13263,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3341},"rest":"https://alion.io/mcp/rest/get_company?id=3341"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversapay-product-manager-documentation-systems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversapay-product-manager-documentation-systems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversapay-product-manager-documentation-systems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/versapay-product-manager-documentation-systems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversapay-product-manager-documentation-systems"}]}