{"id":1092423,"url":"https://alion.io/job/versapay-senior-technical-support-specialist-3","title":"Senior Technical Support Specialist","company":{"id":3341,"name":"Versapay","domain":"versapay.com","url":"https://alion.io/company/versapay","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Rest API","optional":true},{"name":"SLI/SLO/SLA","optional":true},{"name":"SOAP","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-18T19:03:54Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-24T21:51:41Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview of Role\nWe are seeking a Senior Technical Support Specialist to join the Versapay Customer Care team. In this role, you will provide advanced functional and technical support for customers using Versapay's ERP integrations, including platforms such as NetSuite, Sage Intacct, Microsoft Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot complex integration, payment processing, and accounting-related issues while partnering with Product, Engineering, Customer Success, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-focused ERP professional with strong accounting knowledge, excellent troubleshooting skills, and a passion for solving complex business and integration challenges.\nQualifications:\n3+ years of hands-on experience working with ERP systems in a functional,consulting, implementation, or technical support capacity.\n\nExperience with one or more ERP platforms, such as:NetSuite\nSage Intacct\nMicrosoft Dynamics 365 Business Central\nMicrosoft Dynamics Finance & Operations\nAcumatica\nSAP Business One\nOther enterprise ERP solutions \nBachelor's degree in Accounting, Finance, Business Administration, Economics,Information Systems, or a related field.\n\nStrong understanding of accounting principles and core ERP business processes,including:\n\n Order-to-Cash (O2C)\n Procure-to-Pay (P2P)\n Record-to-Report (R2R)\nAccounts Receivable\nGeneral Ledger\n Financial Reporting\nDemonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions.\n\n Experience supporting ERP customers in a technical support or customer careenvironment.\n\nStrong analytical, problem-solving, and critical thinking skills.\nExcellent written and verbal communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nExperience using customer support platforms such as Salesforce, Zendesk,Intercom, Jira, or similar ticketing systems.\n\n ERP certifications are highly desirable.\n\nPreferred Qualifications\nExperience supporting payment integrations, APIs, middleware, or financialtechnology (FinTech) solutions.\n\nFamiliarity with ERP workflows, automation, reporting, and customization tools.\nExperience with SQL, REST/SOAP APIs, integration troubleshooting, or datasynchronization concepts.\n\n Understanding of ERP customization frameworks (e.g., SuiteScript, Power Platform,Business Central extensions, Sage customization tools, etc.).\n\nStrong organizational skills with exceptional attention to detail.\nCustomer-first mindset with a proactive approach to problem-solving.\nExperience mentoring teammates or serving as a subject matter expert.\nSuccess Metrics\nSuccess in this role will be measured by:\n Customer Satisfaction (CSAT)\nSLA compliance and response times\nTime to First Contact (TFC)\n Time to Resolution (TTR)\n Quality and accuracy of case resolutions\n Effective case ownership and escalation management\n Customer feedback and relationship building\n Contribution to knowledge base articles and process improvements\nCollaboration and support across cross-functional teams\nWhy Join Us?\nWork alongside talented professionals supporting enterprise ERP solutions.\nSolve complex technical and business challenges that make a meaningful impacton customers.\n\nCollaborate with Product and Engineering teams to influence productimprovements.\n\nOpportunities for professional development and career growth.\nBe part of a customer-focused team committed to delivering exceptional serviceand continuous innovation.","description_format":"text","description_chars":3536,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Payments"],"lifecycle":[{"event":"open","at":"2026-09-21T15:09:54Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":114,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/versapay-senior-technical-support-specialist-3","json_url":"https://alion.io/job/versapay-senior-technical-support-specialist-3.json","meta":{"generated_at":"2026-09-24T23:20:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1553,"day_limit":5000,"remaining_today":3447,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}