{"id":2620497,"url":"https://alion.io/job/versasec-technical-support-engineer-cloud-pkifido","title":"Technical Support Engineer - Cloud & PKI/FIDO","company":{"id":2889044,"name":"Versasec","domain":"versasec.com","url":"https://alion.io/company/versasec","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"PKI","optional":false},{"name":"Windows","optional":false},{"name":"Zero Trust","optional":false}],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-16T03:47:53Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Are you a passionate IT professional with experience in customer-focused Technical Support, specializing in Cloud Operations, PKI, and FIDO authentication? Your curiosity, problem-solving mindset, and adaptability make you an asset in fast-paced environments. If you thrive in a collaborative, multicultural team spread across the globe and are eager to grow alongside like-minded professionals, we’d love to hear from you!\nVersasec, worldwide leader in Identity and Access Management, is seeking a\nTechnical Support Engineer - Cloud & PKI/FIDO\nfor a permanent, full-time opportunity in Selangor / Kuala Lumpur.\nVersasec provides on-prem and in the cloud secure systems for end-to-end credential management. Our software solutions are essential for creating a zero-trust architecture and defending against cyber risks, and enable enterprise rollout of device-bound credentials with PKI and FIDO2 passkeys.\nVersasec is a dynamic global IT company with offices in the UK, Sweden, Dubai, Malaysia, the United States, France and Germany.\nKey Responsibilities\nProviding technical support for on-prem and cloud applications, focusing on PKI and FIDO authentication environments.\nDiagnosing and troubleshooting issues reported through customer support tickets. This involves communication with customers as well as internal Support and development teams.\nConducting continuous product testing. \nAssisting customers in deploying and configuring security solutions (mostly remote)\nOnboard new SaaS customers\nCoordinate and monitor routine maintenance and release cycles for SaaS customers\nContinuous implementation of automations and service improvements\nQualifications and skills for you to be successful in this role\n3+ years of experience in Technical Support, IT security, or cloud operations.\nHands-on experience with PKI, FIDO, certificate authorities, Windows AD and domains, as well as Windows VM environments\nCustomer-focus with attention to detail\nAnalytical skills, including critical thinking, debugging, judgment, problem-solving, troubleshooting, and use-case analysis\nVery good verbal and written English languages communication and presentation skills (any second language is appreciated)\nWork with international remote teams. This is a remote position. You are self-organized and enjoy working independently, effectively and efficiently from home.\nVersasec as your employer\nAt Versasec, you find a small enterprise environment with highly innovative products, open communication and flat hierarchies\nThe Versasec team is an agile and open-minded group of international professionals that collaborates remotely with empathy and care about each other and about our counterparts - our team spirit is exceptional!\nCompetitive salaries and benefits are aligned with your experience level\nWe’re not just hiring for a role - we’re investing in potential, as we love to promote from within and support growth every step of the way.\nKami menantikan permohonan anda!\nSila ambil maklum bahawa kami sangat menghargai surat motivasi anda. Kami ingin tahu apa yang menarik minat anda untuk bekerja di Versasec, apa yang memotivasikan anda untuk memohon, dan bagaimana latar belakang serta pengalaman anda memenuhi keperluan jawatan ini.\nTerima kasih banyak!","description_format":"text","description_chars":3251,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T13:20:46Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.533,"p_room":0.35,"age_days":43,"expected_fill_days":20,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/versasec-technical-support-engineer-cloud-pkifido","json_url":"https://alion.io/job/versasec-technical-support-engineer-cloud-pkifido.json","meta":{"generated_at":"2026-10-16T06:47:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4638,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2889044},"rest":"https://alion.io/mcp/rest/get_company?id=2889044"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversasec-technical-support-engineer-cloud-pkifido"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversasec-technical-support-engineer-cloud-pkifido"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversasec-technical-support-engineer-cloud-pkifido"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/versasec-technical-support-engineer-cloud-pkifido\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversasec-technical-support-engineer-cloud-pkifido"}]}