{"id":4024676,"url":"https://alion.io/job/version-1-application-support-analyst-2","title":"Application Support Analyst","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Agile","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"Power BI","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"C#","optional":true},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-11-10T12:07:10Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T01:58:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.\nWe’re an award-winning employer reflecting how our employees are at the very heart of what we do:\nUK & Ireland's premier AWS, Microsoft & Oracle partner\n3300+ strong, €350/£300m revenue business\n10+ years as a Great Place to Work in Ireland & UK\nBest Workplace for Women in the UK & Ireland by GPTW\nBest Workplace for Wellbeing in the UK by GPTW\nWe’re a core values [link to values] driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.\n As an application support analyst at Version 1, you will play a key role in ensuring the successful delivery of IT services to our client. The successful candidate support business critical applications for our customer, manage relationships with key stakeholders and ensure that service level agreements (SLAs), service commitments and project deliverables are met.\nYou’ll be responsible for:\nTroubleshoot incidents and problems to resolution while maintaining the highest levels of customer satisfaction.\n\nProactively monitor systems, respond to alerts, and schedule preventative maintenance and corrective work.\n\nHave a good working knowledge of service management, working to SLAs, and/or experience working in an ITIL environment.\n\nManage software releases, ensuring planned changes are deployed in accordance with the Change Management process and scheduled appropriately.\n\nWrite effective support documentation and standard operating procedures and maintain all IT Operations process and procedure documentation accordingly.\n\nBe a focal point to resolve day-to-day user and application incidents and service requests and manage their resolution or escalation in a timely and effective manner.\n\nDevelop training, support, and knowledge management materials.\n\nOffer guidance and best practices to ensure IT applications and services are operating optimally.\n\nProvide IT support input in the selection and development of tooling and process development in line with changing business requirements.\n\nManage small to medium projects/work activities or sections of larger projects and interact with stakeholders to ensure business requirements are met.\n\nParticipate in the delivery and complete transition of new IT applications and services in line with service acceptance criteria.\n\nContribute to Disaster Recovery and Business Continuity planning, maintenance, and support.\n\nParticipate in out-of-hours support and maintenance when required\n\n Minimum of 3-5 years’ experience in an applications management, support, or development role.\n\nExperience working with applications running on Windows Server is essential.\n\n3rd Level technology degree or equivalent.\n\nDemonstrable analytical and problem-solving skills.\n\nExperience installing, configuring, monitoring, maintaining, and troubleshooting proprietary, legacy, and 3rd party applications or services.\n\nWorking knowledge of networks, cloud, and business applications including Office 365, SharePoint 365, and Microsoft Azure.\n\nGood working knowledge of reporting technologies (e.g., Power BI, Tableau).\n\nAn understanding of relational databases and a good command of SQL.\n\nIncident, problem, and change management experience.\n\nExperience supporting application software with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical problems.\n\nCustomer-facing technical support experience.\n\nApplications administration and troubleshooting.\n\nFamiliarity with database technologies (e.g., Oracle, MS SQL Server) and experience with Microsoft Windows/Windows Server.\n\nScripting and automation experience (e.g., SQL, PowerShell, .NET).\n\nITIL Foundation qualification preferred.\n\nKnowledge of the key architecture concepts used to support business applications including IIS web architecture, application, batch, and database servers.\n\nExperience in the software development lifecycle.\n\nExperience with software development and support methodologies (e.g., Agile, DevOps).\n\nExperience with middleware application software (e.g., WebSphere/WebLogic, IIS, Tomcat).\n\n At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.\nShare in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits \nStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme\n\nFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance\n\nFinancial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme\n\nEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.\n\n24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies\n\nEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat\n\nReward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.\n\nEnvironment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.\n\nAnd many more exciting benefits… drop us a note to find out more.\nVersion 1 is an equal opportunities employer\nWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.\nWe want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact . We will consider all requests carefully, respectfully and confidentially.\n#LI-EB1 #LI-Hybrid","description_format":"text","description_chars":6924,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-10T16:29:19Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 20","filings_12m":20,"filings_prev_12m":11,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-11T04:07:57Z"},"pay":null,"html_url":"https://alion.io/job/version-1-application-support-analyst-2","json_url":"https://alion.io/job/version-1-application-support-analyst-2.json","meta":{"generated_at":"2026-11-11T04:07:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4010},"rest":"https://alion.io/mcp/rest/get_company?id=4010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversion-1-application-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversion-1-application-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversion-1-application-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/version-1-application-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversion-1-application-support-analyst-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4024676}},{"tool":"search_jobs","arguments":{"company":"version1.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4024676},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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