{"id":1097898,"url":"https://alion.io/job/version-1-aspire-global-service-centre-onsite-support-analyst-dublin","title":"ASPIRE Global Service Centre – Onsite Support Analyst (Dublin)","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":103000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":76},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Snowflake","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T11:10:38Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-28T18:47:43Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.\nWe’re an award-winning employer reflecting how our employees are at the very heart of what we do:\nUK & Ireland's premier AWS, Microsoft & Oracle partner \n3300+ strong, €350/£300m revenue business \n10+ years as a Great Place to Work in Ireland & UK \nBest Workplace for Women in the UK & Ireland by GPTW \nBest Workplace for Wellbeing in the UK by GPTW \nWe’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.\n Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers.\nWe are looking for a skilled and results-oriented Onsite Support Analyst based in Dublin, Republic of Ireland. In this role, you will serve as the primary point of contact for local technical support at our organisation's customer sites. Your responsibilities will include delivering prompt and professional assistance to resolve IT-related challenges, enabling your colleagues and customers to remain productive and achieve their goals. With a strong focus on delivering exceptional customer service, you will apply your technical expertise to ensure a dependable IT infrastructure. Whether addressing first-level issues, escalating complex problems, or performing maintenance tasks, you will be dedicated to maintaining an efficient and seamless IT environment.\nThe ideal candidate will play a pivotal role in resolving advanced technical issues, including Microsoft 365 and Windows operating systems environments whilst being proficient in security practices (i.e. MFA) MacOS, mobile device management and remote support tools. This position requires outstanding problem-solving abilities, onsite presence and customer empathy whilst being able to handle escalations and calmly and professionally.\nKey Responsibilities:\nServe as the first point of contact for technical support via phone, email, or chat\nDeliver excellent customer service and build strong relationships with end-users.\nHandling escalations calmly & professionally\nOnsite presence & demonstrating end user empathy\nProvision of VIP / Executive support\nLog and manage incidents, service requests, and queries in the ServiceNow ITSM or Customer systems.\nPerform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, Audio Visual, and network problems.\nEnsure timely resolution of incidents in line with Service Level Agreements (SLAs).\nMaintain accurate documentation of incidents, resolutions, and troubleshooting steps.\nContribute to the development and maintenance of the IT knowledge base.\nMonitor system performance and identify potential issues proactively.\nConduct routine health checks of systems, applications, and networks to ensure optimal performance.\nMonitor and manage system alerts to address potential issues before they escalate.\nSet up and configure new laptops, mobile devices, and peripherals.\nLiaise with 3rd party suppliers (i.e. Couriers, Vendors)\nManage user accounts, permissions, and access rights.\nInstall, update, and patch software applications according to company policy.\nMaintain inventory of IT equipment and manage equipment lifecycle.\nPerform scheduled maintenance, such as software updates, patch installations, and backups.\nSupport audio/visual equipment for meeting rooms and company events.\nCollaborate with other IT teams to address complex or recurring problems / Escalation to L2/L3 support teams\nTest business continuity measures, including disaster recovery plans, to ensure readiness.\nParticipate in ongoing training and development to stay current with IT trends and technologies.\n Minimum of 2-5 years of experience in deskside support.\nStrong customer service orientation with excellent communication skills.\nAbility to explain technical concepts to non-technical users.\nStrong understanding of IT infrastructure, systems, and troubleshooting methodologies.\nExperience with service desk management tools (e.g., ServiceNow).\nKnowledge of ITIL frameworks and best practices; ITIL v4 certification preferred.\nStrong communication, interpersonal, and problem-solving abilities.\nCustomer-focused mindset with a commitment to delivering high-quality support.\nStrategic thinking and decision-making.\nAbility to manage multiple priorities and meet deadlines.\nAdaptability to evolving technologies and processes.\nProficiency in Microsoft Office 365 Support (M365 & O365)\nProficiency in Windows 10/11 Operating Systems and associated troubleshooting\nProficiency in MacOS troubleshooting and support\nSecurity awareness and support (MFA, phishing)\nProficiency in server interaction (password resets, AD tasks) / Hardware troubleshooting skills.\nMobile Device management tools\nPackage and deploy routine security updates\nExperience with remote support tools\nUnderstanding and working knowledge of asset management tools\nUnderstanding of basic networking concepts and associated troubleshooting (TCP/IP, DNS, DHCP)\nPrinter & scanner troubleshooting\nKnowledge of AWS and Azure fundamentals.\nProficiency in Azure Active Directory and Group Policy Support.\nAbility to lift and transport equipment (logistics, i.e. installs, desk moves, hardware deployment)\nMobility to access various office areas, including under desks and in server/Comms rooms.\nMay require occasional after-hours support for critical issues or scheduled maintenance.\n Why Version 1?\nAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.\nShare in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits \nStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme \nFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance \nFinancial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme \nEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies \nEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat \nReward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. \nEnvironment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. \nAnd many more exciting benefits… drop us a note to find out more.\nVersion 1 is an equal opportunities employer.\nWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.\nWe want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.\nVideo links:\nhttps://www.youtube.com/watch?v=F_d3ELTH5zo","description_format":"text","description_chars":8726,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-09-21T19:48:08Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.542,"p_room":0.55,"age_days":36,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/version-1-aspire-global-service-centre-onsite-support-analyst-dublin","json_url":"https://alion.io/job/version-1-aspire-global-service-centre-onsite-support-analyst-dublin.json","meta":{"generated_at":"2026-10-28T19:40:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27299,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4010},"rest":"https://alion.io/mcp/rest/get_company?id=4010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversion-1-aspire-global-service-centre-onsite-support-analyst-dublin"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversion-1-aspire-global-service-centre-onsite-support-analyst-dublin"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversion-1-aspire-global-service-centre-onsite-support-analyst-dublin"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/version-1-aspire-global-service-centre-onsite-support-analyst-dublin\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversion-1-aspire-global-service-centre-onsite-support-analyst-dublin"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1097898}},{"tool":"search_jobs","arguments":{"company":"version1.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1097898},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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