{"id":3688458,"url":"https://alion.io/job/version-1-global-service-centre-onsite-support-analyst","title":"Global Service Centre – Onsite Support Analyst","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Oracle","optional":true}],"status":"live","first_seen_at":"2026-11-03T13:05:31Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T15:35:53Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Version 1 is a trusted technology services and digital transformation partner, helping organisations innovate, modernise and maximise the value of their technology investments. Our expertise spans cloud, data & AI, enterprise applications, digital transformation and managed services, supporting leading public and private sector organisations.\nAt the heart of our Managed Services capability is the Service Reliability Group (SRG), delivering business-critical services across:\nApplication Managed Services\n Cloud Management & Optimisation (Azure, AWS and OCI)\nInfrastructure & Database Managed Services\nDigital Workplace & Service Desk Operations\nThrough our ASPIRE Managed Services Framework, SRG combines AI, automation, technical expertise and continuous improvement to help customers improve service performance, resilience and business value.\nSupporting customers across public sector, financial services and commercial organisations, our teams manage and optimise complex, business-critical technology environments while continually improving the services we deliver.\n Role Overview\nOur ASPIRE Global Service Centre is at the heart of Version 1’s Managed Services offering, providing service management, operational support, automation and continuous improvement for our customers.\nWe are looking for an experienced L2 Onsite Support Analyst to provide hands-on technical support within a customer environment in Dublin.\nThis is a customer-facing role suited to someone with strong second-line support experience who is comfortable independently troubleshooting more complex end-user, hardware, software, Microsoft 365, Windows, network and workplace technology issues.\nYou will act as a key onsite escalation point, taking ownership of technical issues through to resolution while providing a professional and personable service to end users, including VIP and executive stakeholders.\nYou will :\nProvide L2 onsite technical support, owning incidents through to resolution.\nTroubleshoot Windows, Microsoft 365, hardware, software and network/connectivity issues.\nSupport Active Directory, user accounts, permissions and access management.\nSupport MFA, MacOS, mobile devices and endpoint/device management.\nConfigure and deploy laptops, mobile devices and peripherals.\nProvide VIP/Executive support and handle technical escalations professionally.\nManage incidents and service requests through ServiceNow ITSM, working within agreed SLAs.\nSupport meeting-room AV and collaboration technology.\nEscalate complex issues to L3/specialist teams where required.\nMaintain technical documentation and contribute to knowledge articles.\nPerform software installations, patching, system health checks and proactive monitoring.\n Must have:\nSolid experience in an L2 / Second Line / Desktop Support / Onsite Support role.\nStrong Windows troubleshooting and administration experience.\nStrong working knowledge of Microsoft 365.\nHands-on Active Directory experience, including users, permissions and access.\nGood understanding of networking fundamentals and connectivity troubleshooting.\nExperience with MFA and security-related user support.\nExperience with an ITSM/ticketing platform, ideally ServiceNow.\nStrong hardware and end-user device troubleshooting skills.\nConfident supporting VIP/executive users in a customer-facing environment.\nAble to independently troubleshoot technical issues and determine when L3 escalation is required.\nStrong customer service, communication and problem-solving skills.\nComfortable providing onsite support in Dublin.\nDesirable:\nMacOS and Mobile Device Management experience.\nAV/meeting-room support.\nExperience within a managed services environment.\n Why Version 1\nBe part of a global Oracle practice of 700+ specialists\nOver 500+ certified professionals across the entire Oracle ecosystem\nWork on large-scale, multi-pillar enterprise Oracle Cloud programmes\nWork with a high-performing, collaborative Oracle practice\nOracle Innovation Partner of the Year 2023 (EMEA)\nWe provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services\nOur expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients\nJoin an award-winning consultancy recognised for innovation and delivery excellence\nClear career progression, strong leadership support, and genuine investment in your growth\nA culture that values expertise, autonomy, and doing things properly\nStrong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews.\nSignificant training budget for certifications and further education.\nVersion 1 Annual Excellence Awards & Call-Out recognition platform celebrating achievement.\nMoments that matter & enhanced maternity/paternity leave policies to support your journey.\nActive ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.\nBenefits include:\nQuarterly performance-related profit share\nHybrid / Remote working flexibility\nPension, private healthcare, life assurance cover\nCertified Great Place to Work for 10+ years running \nIf you’re an experienced Service Desk Analyst who enjoys solving technical problems, supporting customers and developing your skills in a modern Managed Services environment, we’d love to hear from you.\nMalti Sharma, Senior Talent Acquisition Consultant - Enterprise Applications & SRG\n#LI-MS3\n#LI-Hybrid\nWe are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers\nPlease note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!","description_format":"text","description_chars":5908,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-11-03T15:44:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":27,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/version-1-global-service-centre-onsite-support-analyst","json_url":"https://alion.io/job/version-1-global-service-centre-onsite-support-analyst.json","meta":{"generated_at":"2026-11-06T16:37:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30873,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4010},"rest":"https://alion.io/mcp/rest/get_company?id=4010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversion-1-global-service-centre-onsite-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversion-1-global-service-centre-onsite-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversion-1-global-service-centre-onsite-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/version-1-global-service-centre-onsite-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversion-1-global-service-centre-onsite-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3688458}},{"tool":"search_jobs","arguments":{"company":"version1.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3688458},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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