{"id":2071011,"url":"https://alion.io/job/version-1-oracle-cloud-ppm-functional-support-consultant","title":"Oracle Cloud PPM Functional Support Consultant","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-12T06:55:09Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":768},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-10-08T06:08:14Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T18:47:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.\nWe’re an award-winning employer reflecting how our employees are at the very heart of what we do:\nUK & Ireland's premier AWS, Microsoft & Oracle partner \n3300+ strong, €350/£300m revenue business \n10+ years as a Great Place to Work in Ireland & UK \nBest Workplace for Women in the UK & Ireland by GPTW \nBest Workplace for Wellbeing in the UK by GPTW \nWe’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.\n As an Oracle Cloud ERP Functional Support Consultant (L2), you will be responsible for providing first and second line support across the Oracle ERP suite. You will act as the initial point of contact for user queries and system issues, ensuring effective triage, resolution where possible, and appropriate escalation to L2/L3 teams.\nThis is a process-driven, customer-focused role requiring strong communication skills, attention to detail, and the ability to operate effectively within an ITIL-aligned support environment.\nYou must be willing to work flexible hours on rotation including cover until 23:00 UK Time/ 04:30 IST (shift allowance payable).\nKey Responsibilities\nYou will deliver day-to-day operational support activities across one or more Oracle ERP modules (Financials, Procurement, Projects, HCM and other ERP areas), working as part of a global managed services team.\nYour responsibilities will include triaging incoming incidents and service requests, assessing their priority and business impact, and ensuring they are correctly categorised, logged, and assigned within the ITSM tool. You will take ownership of tickets through their lifecycle, monitoring progress, proactively following up with resolver groups, and ensuring timely resolution within agreed SLAs.\nAs part of your role, you will resolve standard L1 & L2 queries directly. This includes responding to “how do I” questions from end users, providing guidance on system processes, and supporting users in navigating Oracle Cloud ERP functionality. You will perform routine system administration activities such as user setup, password resets, role provisioning, and basic access management in accordance with defined security and governance procedures.\nYou will engage with customers through agreed communication channels, providing regular and clear updates on ticket status and ensuring a high standard of customer service at all times.\nWhere issues cannot be resolved at L1 or L2, you will ensure they are escalated to L2/L3 support teams with sufficient detail, including replication steps, logs, and impact analysis, to enable efficient resolution.\nYou will contribute to knowledge management by documenting recurring issues, known errors, and standard operating procedures, helping to build a robust and reusable knowledge base.\nAdditionally, you will support service improvement initiatives by identifying recurring incidents or trends and raising these with senior team members to enable root cause analysis and problem management.\nYou will also assist in supporting Oracle Cloud quarterly release cycles by carrying out defined testing activities, logging defects, and supporting validation of fixes under guidance.\n Essential Qualifications & Experience\n2-3 years of overall Experience working in an application support or service desk role\nHands on experience of implementation and supporting the Projects Module in Cloud \nExposure to Oracle ERP Cloud (Financials including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, PPM and related modules)\nGood understanding of basic ERP processes and business workflows\nExperience using ITSM tools for incident and request management\nFamiliarity with ITIL concepts such as incident management, service requests, and SLAs\nGood analytical and problem-solving skills with strong attention to detail\nExcellent verbal and written communication skills\nAbility to work in a shift-based model and collaborate across global teams\nDesirable Skills\nHands-on experience with Oracle Cloud ERP modules (Finance, Projects, Procurement, etc.)\nExperience with user/security administration (role assignment, access control)\nUnderstanding of Oracle Cloud navigation, reporting tools (e.g. OTBI), or workflows\nExposure to testing processes or release management activities\nAwareness of integrations or interfaces within ERP ecosystems\nKey Behaviours & Attributes\nCustomer-first mindset with a focus on responsiveness and service quality\nStrong organisational skills and ability to manage multiple tickets concurrently\nProcess-driven approach with adherence to defined support procedures\nWillingness to learn and develop functional expertise across Oracle ERP modules\nAbility to work collaboratively within onshore/offshore delivery teams\n Why Version 1?\nAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.\nShare in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits \nStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme \nFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance \nFinancial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme \nEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies \nEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat \nReward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. \nEnvironment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. \nAnd many more exciting benefits… drop us a note to find out more.\nVersion 1 is an equal opportunities employer.\nWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.\nWe want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.\nVideo links:\nhttps://www.youtube.com/watch?v=F_d3ELTH5zo","description_format":"text","description_chars":7585,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-08T06:58:08Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/version-1-oracle-cloud-ppm-functional-support-consultant","json_url":"https://alion.io/job/version-1-oracle-cloud-ppm-functional-support-consultant.json","meta":{"generated_at":"2026-10-12T19:45:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4010},"rest":"https://alion.io/mcp/rest/get_company?id=4010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversion-1-oracle-cloud-ppm-functional-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversion-1-oracle-cloud-ppm-functional-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversion-1-oracle-cloud-ppm-functional-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/version-1-oracle-cloud-ppm-functional-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversion-1-oracle-cloud-ppm-functional-support-consultant"}]}