{"id":2516577,"url":"https://alion.io/job/version-1-senior-service-designer-inside-ir35-contract","title":"Senior Service Designer - Inside IR35 Contract","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Figma","optional":false},{"name":"Miro","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-10-14T08:26:58Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-19T20:56:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.\nWe’re an award-winning employer reflecting how our employees are at the very heart of what we do:\nUK & Ireland's premier AWS, Microsoft & Oracle partner \n3300+ strong, €350/£300m revenue business \n10+ years as a Great Place to Work in Ireland & UK \nBest Workplace for Women in the UK & Ireland by GPTW \nBest Workplace for Wellbeing in the UK by GPTW \nWe’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.\n We are looking for an experienced Senior Service Designer to work within a multidisciplinary team delivering complex digital services for a UK public sector client.\nYou will lead service design activity across the service lifecycle, working from Discovery and Alpha through Beta and Live, depending on the assignment. You will help teams understand complex service landscapes, identify user and organisational needs, and design coherent end-to-end services across digital and non-digital channels.\nWorking alongside user researchers, interaction designers, content designers, product managers, business analysts, delivery managers, developers, architects, policy colleagues and operational teams, you will ensure services are designed around user needs while considering policy, technology and operational constraints.\nYou will be expected to work confidently within a GOV.UK Service Standard and Government Digital and Data environment, helping teams make evidence-based design decisions and prepare services for assessment where required.\nKey responsibilities\nYou will:\nLead service design activity within an Agile multidisciplinary delivery team.\nMap as-is and to-be services, identifying pain points, dependencies, opportunities and gaps across the end-to-end journey.\nCreate and maintain service blueprints, journey maps, service maps, ecosystem maps and other appropriate service-design artefacts.\nUnderstand the relationship between user-facing journeys and the processes, people, policy, data and technology that support them.\nTranslate user research, analytics, operational insight and wider evidence into actionable service improvements.\nWork closely with user researchers to ensure service decisions are grounded in a strong understanding of user needs.\nCollaborate with interaction and content designers to create coherent experiences across digital and non-digital touchpoints.\nWork with product, business analysis, architecture, technology, policy and operational colleagues to understand constraints and design viable services.\nPlan and facilitate workshops, co-design sessions, service-mapping activities and collaborative decision-making.\nPrototype service concepts and test assumptions early, iterating designs based on evidence and feedback.\nIdentify dependencies and systemic issues that may affect the successful delivery of the service.\nCommunicate complex service journeys and design decisions clearly to senior stakeholders and multidisciplinary teams.\nBuild consensus around service-design approaches while constructively challenging assumptions where necessary.\nContribute to Service Standard assessments and assurance activity where required.\nChampion accessibility, inclusion and user-centred design throughout delivery.\n We are particularly interested in contractors who can demonstrate:\nStrong experience as a Senior Service Designer within UK central government, wider public sector or another GDS-aligned environment.\nPractical experience designing services in line with the GOV.UK Service Standard and user-centred design principles.\nExperience working across one or more government delivery phases such as Discovery, Alpha, Beta or Live.\nEvidence of designing complex services end-to-end, and across multiple channels.\nStrong service mapping and visualisation skills, including service blueprints, user journeys and ecosystem/service maps.\nExperience translating user research and other evidence into service-design decisions.\nStrong workshop facilitation and co-design skills.\nExperience working with a broad range of stakeholders, including senior stakeholders, policy, operational and technical colleagues.\nAbility to navigate ambiguity, bring structure to complex problems and establish a clear service-design direction.\nStrong understanding of accessibility and inclusive design, including designing for users with different access needs.\nAbility to communicate and defend design decisions using clear evidence.\nExperience identifying measures or success criteria that can be used to understand service performance and impact.\nExperience using collaborative design and mapping tools such as Miro, Lucid or equivalent, with an understanding of Figma or similar prototyping tools.\nExperience preparing for or contributing to GOV.UK Service Standard assessments.\nExperience working on services involving complex policy, operational, data or technology dependencies.\n At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.\nShare in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits\nStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme\nFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance\nFinancial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme\nEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. \n24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies\nEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat\nReward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.\nEnvironment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.\nAnd many more exciting benefits… drop us a note to find out more.\nVersion 1 is an equal opportunities employer\nWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.\nWe want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact  at Version 1. We will consider all requests carefully, respectfully and confidentially.\n#LI-AS1 #LI-Hybrid","description_format":"text","description_chars":7733,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-14T09:57:13Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/version-1-senior-service-designer-inside-ir35-contract","json_url":"https://alion.io/job/version-1-senior-service-designer-inside-ir35-contract.json","meta":{"generated_at":"2026-10-19T23:04:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4010},"rest":"https://alion.io/mcp/rest/get_company?id=4010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversion-1-senior-service-designer-inside-ir35-contract"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversion-1-senior-service-designer-inside-ir35-contract"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversion-1-senior-service-designer-inside-ir35-contract"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/version-1-senior-service-designer-inside-ir35-contract\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversion-1-senior-service-designer-inside-ir35-contract"}]}