{"id":2626594,"url":"https://alion.io/job/version-1-service-delivery-manager","title":"Service Delivery Manager","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":134000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":989},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"ITIL","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:07:45Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T19:42:33Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.\nWe’re an award-winning employer reflecting how our employees are at the very heart of what we do:\nUK & Ireland's premier AWS, Microsoft & Oracle partner\n\n3300+ strong, €350/£300m revenue business\n\n10+ years as a Great Place to Work in Ireland & UK\n\nBest Workplace for Women in the UK & Ireland by GPTW\n\nBest Workplace for Wellbeing in the UK by GPTW\n\nWe’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.\n As a Service Delivery Manager, you will be responsible for leading strategic client relationships and ensuring the successful delivery of high-quality services across a portfolio of accounts. Acting as a trusted advisor to customers, you will work closely with senior stakeholders, the wider Service Delivery team, Technical Consultants, and business leadership to drive service excellence, customer satisfaction, operational effectiveness, and business growth.\nYou will play a key role in governance, financial oversight, risk management, service improvement, and the identification of opportunities to expand and strengthen customer partnerships.\nRoles & Responsibilities\nStrategic Client Management: Develop and maintain strong relationships with key customer stakeholders, acting as the primary escalation and governance point of contact.\nService Reporting & Governance: Own the production and presentation of customer-facing and internal service reports, providing insights, recommendations, and performance trends.\nExecutive Service Reviews: Lead regular service and governance reviews with customers, ensuring service performance aligns with contractual obligations and business objectives.\nCustomer Success & Escalation Management: Proactively manage escalations, service issues, risks, and customer requirements, ensuring timely resolution and stakeholder communication.\nFinancial Management: Oversee invoicing, account profitability, and commercial performance across assigned accounts.\nForecasting & Commercial Oversight: Lead monthly forecasting activities for revenue and project costs, identifying risks, opportunities, and corrective actions to achieve financial targets.\nCompliance & Best Practice: Ensure adherence to ISO20000 standards, ITIL best practices, and organisational governance requirements.\nContinual Service Improvement: Drive service improvement initiatives, leveraging customer feedback, performance metrics, and industry best practices to enhance service delivery.\nRisk & Business Continuity Management: Identify, assess, and mitigate operational and business risks while ensuring robust business continuity plans are maintained.\nCustomer Satisfaction: Take ownership of customer satisfaction metrics, developing and implementing action plans to drive continuous improvement.\nBusiness Development & Growth: Identify and cultivate opportunities for additional services, projects, and strategic engagements within existing customer accounts.\nLeadership & Mentoring: Provide guidance and mentorship to Service Delivery Managers and wider team members, promoting best practice and professional development.\n Qualifications, Essential Skills & Experience\nExperience: 10+ years of experience in Service Delivery Management, with a proven track record of managing complex customer environments and strategic accounts.\nLanguage: Fluent English, both written and spoken.\nStakeholder Management: Ability to engage and influence senior business and technical stakeholders both internally and externally.\nCommunication: Excellent verbal, written, presentation, and negotiation skills.\nCustomer Relationship Management: Strong background in customer engagement, service governance, and executive stakeholder management.\nAnalytical Skills: Highly developed analytical and problem-solving capabilities with a data-driven approach to decision making.\nRevenue Growth: Demonstrated success in identifying, developing, and securing revenue-generating opportunities within existing accounts.\nFinancial Acumen: Strong experience managing account financials, including forecasting, budgeting, invoicing, and profitability management.\nProcess & Governance: Proven ability to operate effectively within a process-driven, service-oriented environment.\nLeadership: Experience leading cross-functional teams and mentoring colleagues to deliver exceptional customer outcomes.\nInitiative: Self-motivated and capable of independently driving priorities, managing competing demands, and escalating appropriately.\nTeamwork: Collaborative team player with a strong customer-centric mindset.\nITIL Expertise: ITIL v4 Certified with strong practical experience across Service Design, Service Transition, Service Operations, and Continual Service Improvement.\n Why Version 1?\nAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.\nShare in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits\n\nStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme\n\nFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance\n\nFinancial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme\n\nEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies\n\nEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat\n\nReward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform.\n\nEnvironment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.\n\nAnd many more exciting benefits… drop us a note to find out more.\nVersion 1 is an equal opportunities employer.\nWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.\nWe want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at . We will consider all requests carefully, respectfully and confidentially.\nVideo links:\nhttps://www.youtube.com/watch?v=F_d3ELTH5zo\n#LI-EB1 #LI-Hybrid","description_format":"text","description_chars":7597,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-10-15T15:19:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/version-1-service-delivery-manager","json_url":"https://alion.io/job/version-1-service-delivery-manager.json","meta":{"generated_at":"2026-10-16T21:47:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4010},"rest":"https://alion.io/mcp/rest/get_company?id=4010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversion-1-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversion-1-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversion-1-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/version-1-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversion-1-service-delivery-manager"}]}