{"id":147149,"url":"https://alion.io/job/version1-senior-service-designer","title":"Senior Service Designer","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":48},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Figma","optional":false},{"name":"Miro","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-07-27T13:11:47Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-20T04:22:23Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":84},"description":"Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.\nWe’re an award-winning employer reflecting how our employees are at the very heart of what we do:\nUK & Ireland's premier AWS, Microsoft & Oracle partner \n3300+ strong, €350/£300m revenue business \n10+ years as a Great Place to Work in Ireland & UK \nBest Workplace for Women in the UK & Ireland by GPTW \nBest Workplace for Wellbeing in the UK by GPTW \nWe’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.\n We're looking for a strategic, systems-minded Senior Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs.\nService Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence-based decisions.\nYou’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.\nTypical projects\nYou will work on a range of high-profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Examples of the projects you could be working on include developing new services to:\nEnable people in prison to receive better and more tailored education and training\nHelp local authorities carry out skills assessments on social workers\nShare sensitive information about children between multiple agencies\nReducing administrative burden of schools and teachers\nSupporting teachers enhance their skills and career development to ensure children get excellent teaching standards\nEnsuring the Teaching Regulation Agency handles teacher data safely and accurately\n We’re particularly interested in people who:\nHave experience working to the GOV.UK Service Standard or within the public sector\nCan simplify complexity-cutting through noise to make services usable, scalable, and understandable for teams and users\nAre comfortable working in ambiguity and helping teams find direction\nCan plan and lead workshops and navigate, manage and influence diverse stakeholders\nUnderstand and design for accessibility and inclusion across channels and touchpoints\nCan define the service vision and unite a team around it\nFeel confident pitching the value of service design to colleagues, clients and stakeholders-including those unfamiliar with it\nHave excellent communication skills, able to adapt information to different audiences and mediums\nCan build a strong evidence base to support design decisions-and clearly explain or defend those decisions when challenged\nCan interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact\nThink beyond the immediate problem to design services that are sustainable, strategic and future-proof\nVisualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences\nAre skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escalate issues constructively\nWork with clients, not just for them-co-creating solutions as one team, and building trusted, respectful partnerships\nHave experience working in agile, multidisciplinary teams\nAre confident with tools like Miro and Lucid with basic level of Figma\nUnderstand and can effectively use design-thinking, systems thinking and co-design techniques to help guide teams and make decisions\n At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.\nShare in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits\nStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme\nFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance\nFinancial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme\nEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. \n24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies\nEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat\nReward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.\nEnvironment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.\nAnd many more exciting benefits… drop us a note to find out more.\nVersion 1 is an equal opportunities employer\nWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.\nWe want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact  at Version 1. 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