{"id":79018,"url":"https://alion.io/job/version1-service-delivery-manager","title":"Service Delivery Manager","company":{"id":4010,"name":"Version 1","domain":"version1.com","url":"https://alion.io/company/version1","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":58},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-08-03T16:32:44Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-18T05:47:44Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.\nWe’re an award-winning employer reflecting how our employees are at the very heart of what we do:\nUK & Ireland's premier AWS, Microsoft & Oracle partner \n3300+ strong, €350/£300m revenue business \n10+ years as a Great Place to Work in Ireland & UK \nBest Workplace for Women in the UK & Ireland by GPTW \nBest Workplace for Wellbeing in the UK by GPTW \nWe’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.\n Roles & Responsibilities\nService Transition & Operational Readiness: Support new service onboarding, service acceptance, transition into BAU support.\nCustomer Management: Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor.\nGovernance: Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders.\nOperational Management: Managing competing priorities across operational support and project delivery.\nSupplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs.\nMajor Incident & Escalation Management: Lead customer communications and service restoration activities during major incidents, coordinating cross-functional technical teams where required.\nService Reviews: Conduct regular service reviews with customers, presenting service performance, risks, opportunities and improvement plans.\nCustomer Satisfaction: Achieve targets and drive improvement initiatives.\nService Reporting: Produce both customer and internal service reporting.\nService Improvement: Identify, prioritise and implement continual service improvement initiatives that deliver measurable operational and customer benefits.\nRisk Management: Manage business risk and ensure business continuity.\nCompliance: Ensure compliance with ISO/IEC 20000 and service management best practices.\nFinancial Management: Own invoicing, budget management and financial performance of assigned accounts.\nForecasting: Perform monthly forecasting of revenues, costs and margins, identifying variances and implementing corrective actions where required.\nBusiness Development: Explore and drive opportunities for new or additional work within existing customers.\n Qualifications, Essential skills and Experience\nService Delivery Experience: Significant experience in Service Delivery Management including delivery of managed services within UK Government, public sector or highly regulated environments.\nSecurity Clearance: Eligible for UK SC Clearance, with experience operating within secure or highly regulated environments.\nSIAM / Multi-Supplier Management: Proven experience operating within a SIAM or multi-supplier environment.\nStakeholder Management: Proven ability to build trusted relationships with senior customer stakeholders and confidently present service performance, risks, opportunities and improvement plans to operational and executive audiences.\nFinancial Management: Experience managing account financials, including invoicing, forecasting, revenue management and margin performance.\nCloud & Technical Awareness: Experience supporting cloud-hosted managed services environments, ideally within AWS and/or Azure ecosystems, with the ability to engage effectively with technical delivery teams.\nReporting & Analytics: Strong analytical capabilities with experience producing and presenting service performance reports, trend analysis and management information.\nCommunication: Excellent verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders.\nBusiness Development: Track record of identifying and supporting opportunities for additional services and growth within existing customer accounts.\nContinual Service Improvement: Demonstrable track record of delivering measurable service improvements through automation, process optimisation and operational maturity initiatives.\nMajor Incident Management: Proven experience leading service restoration activities, customer communications and stakeholder management during major incidents and critical service disruptions.\nITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition \n Why Version 1?\nAt Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.\nShare in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits \nStrong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme \nFlexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance \nFinancial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme \nEmployee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies \nEducational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat \nReward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. \nEnvironment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. \nAnd many more exciting benefits… drop us a note to find out more.\nVersion 1 is an equal opportunities employer.\nWe are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.\nWe want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact your recruiter at Version 1. We will consider all requests carefully, respectfully and confidentially.\nVideo links: https://www.youtube.com/watch?v=F_d3ELTH5zo","description_format":"text","description_chars":7173,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","Enterprise Apps Implementation Partners"],"lifecycle":[{"event":"open","at":"2026-08-03T16:32:44Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.386,"p_room":0.28,"age_days":74,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/version1-service-delivery-manager","json_url":"https://alion.io/job/version1-service-delivery-manager.json","meta":{"generated_at":"2026-10-18T06:28:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4010},"rest":"https://alion.io/mcp/rest/get_company?id=4010"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversion1-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversion1-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversion1-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/version1-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversion1-service-delivery-manager"}]}