{"id":1434733,"url":"https://alion.io/job/versiti-team-lead-phlebotomy","title":"Team Lead - Phlebotomy","company":{"id":1870080,"name":"Versiti","domain":"versiti.org","url":"https://alion.io/company/versiti","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Crystal Lake, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-29T02:46:54Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T22:06:53Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Overview\nVersiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.\nPosition Summary\nAccountable for the on-time delivery of own work and that of others. Responsible direct coaching and oversight of staff assigned for the day. Responsible for quality assurance of team deliverables. Subject matter expert in phlebotomy, collecting blood products and compliance requirements. Consistently strives to enhance existing services and influence resulting action plans. Ensures a customer focused approach is implemented and systematically analyzes customer information. Understands wider organizational goals and works in partnership with colleagues and other departments to achieve common goals. Fosters a collaborative/teamworking spirit, monitors progress of team against objectives, and actively helps and supports others to achieve team goals. Works on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Proactively solves problems to affect change and make informed decisions.\nTotal Rewards Package\nCompensation The target salary for this position is $28.61 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.\nResponsibilities\nUnderstands and performs to all applicable regulatory and compliance requirements.\nDemonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.\nLeads donor collection team, redirects issues and problems that arise from Donor Specialists; provide feedback and follow through with team members and supervisors.\nTreats donors with customer service excellence and adds value to the donation experience through professional relationship building.\nEstablishes and builds relationships with donors and sponsors.\nEnsures customer issues with a potential negative impact are resolved and the supervisor or manager is informed.\nInfluences future blood drives with consistent conversion rates, rebooking, sponsor leadership and service recovery.\nTrains and mentors team members in all aspects of the role.\nPrepares collection site & performs set up (including technology systems and quality control), troubleshoots and adjusts accordingly; prepares and plans for future site visits.\nPerforms donor screening (collects donor histories) and mini-physical.\nPerforms phlebotomy, including automation (Alyx and/or Trima).\nPrepares and packs units for transport.\nObserves donors for reactions, manages automation reactions; manages donor needs, de-escalates situations, prevents reactions and mitigates situations.\nRebooks donors for future donation appointments and facilitates rebooking process.\nTransports or carpools staff.\nMay transport supplies and equipment.\nWith a valid CLD, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.\nLeads drive set-up.\nCreates a safe environment for donors and fellow staff members and maintains safety awareness of team.\nResponsible for achieving team automation goal including recruiting and converting donors for automation.\nOperates, troubleshoots, and performs routine maintenance on equipment.\nMaintains product integrity and ensures proper identification of all donors.\nMaintains organization of departmental records, as needed.\nMay participate in validation of new processes or new equipment.\nReviews daily work for accuracy and recognizes and investigates the reason for potential discrepancies and unexpected results, resolving where appropriate.\nReviews quality results and escalates issues and concerns.\nPerforms root cause analysis, review, and reporting with leadership.\nUses SOS to troubleshoot.\nOther duties, as assigned.\nPerforms other duties as assigned\nComplies with all policies and standards\nQualifications\nEducation\nHigh School Diploma required\nGED required\nExperience\n1-3 years 3 or more years phlebotomy experience preferred\na combination of a health care degree, certification required\n1-3 years 3 or more years relevant experience. required\n4-6 years Typically requires a minimum of 5 years of job-related experience. required\nKnowledge, Skills and Abilities\nDemonstration of effective problems solving and good judgement in selecting methods and techniques for obtaining solutions. required\nAbility to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required\nMust have basic mathematical aptitude. required\nAbility to apply judgment to written or oral instructions. required\nAbility to organize work to provide productive work flow. required\nFlexibility to work independently and with a team. required\nHas strong attention to detail. required\nMust have good communication skills, including the ability to provide constructive criticism to peers. required\nPossesses legible hand writing. required\nAbility to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required\nTools and Technology\nPersonal Computer (desk top, lap top, tablet). required\nGeneral office equipment (computer, printer, fax, copy machine). required\nMicrosoft Suite (Word, Excel, PowerPoint, Outlook). required\nScreening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required\nPhlebotomy collection equipment including: • Blood mixer • Trima • Alyx 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