{"id":3929585,"url":"https://alion.io/job/versus-trade-customer-support-associate","title":"Customer Support Associate","company":{"id":4524667,"name":"Versus Trade","domain":null,"url":"https://alion.io/company/versus-trade","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":{"min":700,"max":1100,"currency":"USD","period":"month","gross":true,"usd_annual":13200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-29T06:30:26Z","employer_posted_date":null,"last_verified_at":"2026-10-29T06:30:26Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"Job Description\nWe are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.\nResponsibilities\nManage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both – Arabic and English languages.\n\nCommunicate effectively to provide clear, professional, and solution-oriented support.\n\nHandle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.\n\nCollaborate with internal teams to streamline support processes and enhance service quality.\n\nWork closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.\n\nMaintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.\n\nBenefits\nCompetitive basic salary\n\nProper rest time and sick leaves\n\nNight shift allowance\n\nFunding for gym memberships, fostering a healthy work-life balance\n\nRequirements\nRequirements\nMinimum 1 year of experience in customer support within a Forex brokerage.\n\nProficient understanding of Forex markets and knowledge of Forex trading platforms.\n\nExperience with CRM systems, Confluence, Jira.\n\nFluent in Arabic and English (both written and spoken).\n\nReadiness to work different shifts, including night shifts.","description_format":"text","description_chars":1585,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-07T23:39:15Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.945,"age_days":9,"expected_fill_days":27,"reasons":["seen:9","win:mid"],"computed_at":"2026-11-08T01:34:19Z"},"pay":{"stated_usd_annual":13200,"is_top_pay":false},"html_url":"https://alion.io/job/versus-trade-customer-support-associate","json_url":"https://alion.io/job/versus-trade-customer-support-associate.json","meta":{"generated_at":"2026-11-08T01:34:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3422,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4524667},"rest":"https://alion.io/mcp/rest/get_company?id=4524667"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fversus-trade-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fversus-trade-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fversus-trade-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/versus-trade-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fversus-trade-customer-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3929585}},{"tool":"search_jobs","arguments":{"company":4524667,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3929585},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}