{"id":2908808,"url":"https://alion.io/job/vertexone-implementation-specialist-iii","title":"Implementation Specialist III","company":{"id":2627879,"name":"VertexOne","domain":"vertexone.ai","url":"https://alion.io/company/vertexone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":196000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":441},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Db2","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Waterfall","optional":false}],"status":"live","first_seen_at":"2026-09-14T06:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T18:51:33Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"About VertexOne\nWe connect water, gas, and electric utilities, retailers, and energy service providers to their customers and business operations, transforming the customer experience for the energy and utility industry. We partner with our clients to transform their service delivery, enhancing their capability, ambition, and brand.\nPosition Overview\nThe Implementation Specialist – Billing leads clients through the implementation of our Customer Information System (CIS), with a focus on the billing lifecycle. You will analyze client business needs and translate them into functional and design specifications, taking full ownership of the billing workstream from both a business and technical perspective. This is a client-facing role that involves managing multiple relationships and deliverables, and partnering closely with project managers, developers, migration teams, and third-party vendors.\nAs a Billing Specialist, you will focus on the billing components of our CIS, including rate setup, billing processes, and complex billing scenarios. A background in utility billing is required, along with a solid understanding of the end-to-end meter-to-cash process.\nPrimary Responsibilities\nLead clients through the implementation process, taking full ownership of the billing area from a business and technical perspective.\nAnalyze and model business requirements and translate them into functional, technical, and design specifications.\nPerform gap analysis between client business requirements and current system functionality, and recommend solutions.\nDevelop and review requirements, business process flows, and functional/system design documentation.\nLead high-level design sessions, best-practice workshops, and use-case walkthroughs.\nConfigure and validate billing setup, including rates, rate schedules, billing determinants, and billing cycle processing.\nSupport data migration and conversion activities, including validating migrated billing data and troubleshooting exceptions.\nDevelop and execute test cases across system, functional, and integration testing, maintaining quality standards during workload peaks.\nInvestigate production issues and assist with troubleshooting, recreating, and resolving defects.\nCoordinate with third-party vendors (e.g., bill print) during requirements, design, and testing phases.\nSupport all phases of the SDLC, from requirements through implementation and post-go-live monitoring.\nMentor and support peers and newer team members, fostering collaboration and knowledge sharing across the team.\nCommunicate clearly with clients and senior management, escalating issues and risks as needed.\nMaintain accurate system and process documentation.\nTravel: Occasional short trips as needed - attend client on-site meetings during key project phases. \nJob Skills/ Qualifications\nThese are the baseline requirements to be considered for the role.\nUtility and/or utility consulting experience with knowledge of CIS billing systems is required.\nUtility billing experience is required, with an understanding of the meter-to-cash process.\n5+ years as a Consultant, Business Analyst, or Implementation Specialist in software delivery, producing detailed business and technical documentation (BRDs, design documents, functional/technical specs, use cases, user guides, defect analysis reports, etc.).\nWorking proficiency in SQL (SELECT statements, joins, subqueries, filtering/sorting, and data manipulation).\nUnderstanding of SDLC and project methodologies (Agile, Waterfall, Hybrid), relational database principles, data analysis, and incident-management tools (e.g., Jira).\nProficiency with common desktop applications (Microsoft Office, Microsoft Visio, etc.).\nDemonstrated experience in business process design and requirements analysis.\nStrong analytical and problem-solving skills, with the ability to identify, communicate, and resolve issues effectively.\nExcellent verbal and written communication skills to effectively interact with clients and team members.\nBachelor's degree in Computer Science, Information Technology, Business, or a related field (or equivalent practical experience).\nExpected Qualifications\nWhat a strong, fully-ramped candidate brings, and where a standout applicant will excel.\nHands-on experience with DB2/AS400 environments and writing/validating complex SQL for migration validation and exception handling.\nDirect experience with data migration and conversion, including validating converted billing data and resolving exceptions.\nExperience coordinating with third-party vendors (e.g., bill print/output management) through requirements, design, and testing.\nKnowledge of Web APIs and batch processes.\nExperience using AI tools for data analysis and process automation.\nProven ability to lead workshops, design sessions, and CRPs, and to guide clients through complex billing decisions.\nStrong leadership and organizational skills to manage multiple projects and priorities, and to mentor newer team members.\nAbility to quickly grasp new concepts, adapt to change, and maintain high standards under pressure.\nHighly self-motivated, proactive, and collaborative, contributing to a positive and inclusive team environment.","description_format":"text","description_chars":5198,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-20T08:51:12Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.555,"p_room":0.35,"age_days":38,"expected_fill_days":14,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/vertexone-implementation-specialist-iii","json_url":"https://alion.io/job/vertexone-implementation-specialist-iii.json","meta":{"generated_at":"2026-10-22T19:30:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2627879},"rest":"https://alion.io/mcp/rest/get_company?id=2627879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertexone-implementation-specialist-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertexone-implementation-specialist-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertexone-implementation-specialist-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertexone-implementation-specialist-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertexone-implementation-specialist-iii"}]}