{"id":816989,"url":"https://alion.io/job/vertin-voip-telecom-project-techniciantier-2-it-support","title":"VoIP Telecom Project Technician/Tier 2 IT Support","company":{"id":688119,"name":"Vertin","domain":"vertin.com","url":"https://alion.io/company/vertin","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edina, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":106000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-11-10T16:03:09Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"About the Role\nDigital Guru is looking for a VOIP/Telecom Project Technician to join our Fergus Falls team. This role is built for someone who loves the technical side of telecom deploying and managing VOIP systems, running client cutover projects, and troubleshooting the infrastructure that keeps businesses connected while also staying sharp on the fundamentals of hands-on IT support.\nThis is a hybrid role: roughly 70% VOIP/telecom project management and technical work, and 30% Tier 2 IT support. You'll spend most of your time owning telecom projects end-to-end, with the remainder split between hardware, software, and network troubleshooting for our clients. We're a 100% Microsoft shop, so you'll be working across Microsoft 365, Azure, and Windows Server environments every day.\nWhat You'll Do\n\nTelecom & VOIP Project Work (70%)\n\nLead and support VOIP deployment and migration projects from planning through go-live, including site cutovers and client onboarding \nConfigure, maintain, and troubleshoot VOIP platforms, SIP trunking, and PBX systems\nCoordinate with carriers, vendors, and internal teams to keep telecom projects on schedule and within scope\nDesign and document telecom infrastructure and call-flow solutions tailored to client needs\nServe as the go-to technical resource for VOIP and telecom issues across our client base\nManage project timelines, client communication, and post-implementation support for telecom rollout\nTier 2 IT Support (30%)\nTroubleshoot and repair hardware, software, and network issues\nInstall, configure, and maintain systems within our Microsoft 365 / Azure / Windows Server environment\nProvide top-tier customer support as a trusted technical resource for clients\nSupport cybersecurity best practices to help keep client environments secure\nAssist users with onboarding, training, and adoption of new software and systems\nRequirements\nExperience with VOIP systems, SIP trunking, or PBX platforms hands-on deployment or migration experience strongly preferred\nComfort managing technical projects: timelines, vendor coordination, and client communication\nSolid IT troubleshooting experience across hardware, software, and networks\nFamiliarity with the Microsoft ecosystem (Microsoft 365, Azure/Entra ID, Windows Server, Intune)\nStrong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users\nA proactive mindset and genuine interest in telecom and emerging technology trends\nWhy Join Digital Guru\n\nA role where telecom project ownership is the main event, not an afterthought\nWork exclusively within a modern Microsoft stack no juggling multiple ecosystems\nCompetitive salary & benefits package\nReal growth opportunities and continuous learning\nA collaborative, innovative, and fun work environment\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nFamily Leave (Maternity, Paternity)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources","description_format":"text","description_chars":3086,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Growth opportunities","Life insurance","Parental leave","Retirement plans"],"hiring_locations":[{"name":"United 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