{"id":3546905,"url":"https://alion.io/job/vertiv-account-program-manager","title":"Account Program Manager","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":405,"ghost_share":0.002,"stale_share":0.864,"repost_share":0.005,"time_to_fill_p50_days":14,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Westerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1306},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle ERP","optional":true}],"status":"live","first_seen_at":"2026-10-30T17:34:54Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T12:22:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Short Description for Internal Candidates\n\nThe Account Program Manager works with Sales partners to create and manage orders, manage order changes, provide communication to customers and stakeholders, and manage invoice generation. From the time a sales quote becomes an order, until the invoice is approved and paid by the customer, the Customer Service Project Coordinator is responsible for the workflow.\n\n* Description for Internal Candidates\n\nRESPONSIBILITIES \nCoordination with the planning team to schedule production dates.\nCommunication with customers and process partners regarding order status, changes to schedule or issues to resolve.\nProactive management of customer needs through communication and problem resolution.\nUtilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued.\nCoordinates with Operations Management and Supply Chain to meet customer demands against inventory and production schedules. Ensures accuracy and execution of special-order requirements cross-functionally to satisfy customer needs.\nParticipates and gives input in process improvement activities utilizing the Vertiv Operating System\nCompletes tasks as assigned to support Sales Offices\nManages periodic close process ensuring all client milestone invoices and project costs are posted or accrued if work is in place and of material value.\nManages project financial closeout along with project team. Ensure that invoices match purchase orders and change orders.\nSupervises current projects and coordinate with team members to keep workflow on track.\nManage project-related paperwork by ensuring all necessary materials are current, properly filed and stored.\nAssist with all internal and external audit requests\nQUALIFICATIONS\nMinimum Job Qualifications:\nMinimum of 2 years of order management experience\nExcellent customer service skills\nProfessional communication skills, both written and verbal\nExcellent organizational, analytical, and interpersonal skills\nDetail-oriented\nMS Office proficient\nAbility to work and multi-task in a fast-paced environment\nPreferred Qualifications:\nPrevious account management or technical experience \nOracle ERP experience desired\nBilingual is a plus - English/Spanish\nEDUCATION AND CERTIFICATIONS\nBachelor’s Degree required, with Business or related field preferred.\n\nPHYSICAL REQUIREMENTS\nNo Special Physical Requirements\nENVIRONMENTAL DEMANDS\nN/A\nTRAVEL TIME REQUIRED \nN/A\nThe successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.\nOUR STRATEGIC PRIORITIES\nCustomer Focus\nOperational Excellence\nHigh-Performance Culture\nInnovation\nFinancial Strength\nOUR BEHAVIORS\nOwn It\nAct With Urgency\nFoster a Customer-First Mindset\nThink Big and Execute\nLead by Example\nDrive Continuous Improvement\nLearn and Seek Out Development\nPromote Transparent & Open Communication \nAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nSame Posting Description for Internal and External Candidates","description_format":"text","description_chars":4884,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-30T21:10:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 1","filings_12m":14,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":108500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:5","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-account-program-manager","json_url":"https://alion.io/job/vertiv-account-program-manager.json","meta":{"generated_at":"2026-11-01T17:11:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-account-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-account-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-account-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-account-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-account-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3546905}},{"tool":"search_jobs","arguments":{"company":"vertiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3546905},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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