Application Development & Support Senior Analyst

Position Summary:

The CPQ (Configure, Price & Quote) Specialist will be responsible for management, development and support of the Quote to Order applications. This include current applications such as Configure One and Oracle Configurator and any future applications supporting the Quote to Order processes. The CPQ specialist is also contributing to the creation of a seamless environment that integrate Oracle Sales Cloud and ERP.

As part of the responsibilities, the specialist will also coordinate and lead the group’s communication of new releases to the extended users community, thus ensuring good customer satisfaction and high adoption rates.

Key Duties

• Perform hands-on technical design, solution architectures, architecture roadmaps, prototyping and proof-of-concepts, and development tasks as required in support of current and new projects
• Act as a liaison between Technical team, Functional team, Business Functions, and System Integrators to drive configurator enhancements
• Contributes into creating Functional Requirement Documentation
• Analyze production configuration issues and resolve any functional gaps in Configure One / Revalize
• Generate and maintain documentation for changes made to Configure One / Revalize. Assist in the review of documentation created by team members to ensure it is understood, accurate and follows current documentation standards
• Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
• Coordinate with onshore/offshore teams alike, manage task assignments within the team, and take ownership of deliverables
• Keep on top of tracking assigned tasks/deliverables, risks & issues and report to Management as needed
• Monitor and drive issues to resolution
• Participate in validation/testing and release activities as needed
• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance
• Regulation is managed and performed in full compliance with the Company ITC certification program
• Communicate and distribute all system upgrades and support users’ community with timely adoption and system up taking

School Background / Working Seniority

• 3 years experience operating with CPQ software, Revalize/ Configure One is a plus
• International experience is a plus

• IT Bachelors Degree or equivalent

Basic Skills

• Good command of English

Technical / Functional skills

• Exposure to Product Configurator and Quote-to-Order applications Configure One / Revalize
• Exposure to Oracle Sales Cloud / various CRM or ERP
• Analytical, and Problem-solving skills are required
• Excellent Communication and Teamwork skills
• Good command of system documentation and technical training write upps
• Process Discipline and Documentation skills essential
• Knowledge of ITIL v3 an advantage
• Ready to move beyond own area of comfort
• Excellent problem diagnosis and analytical skills
• Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS:

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.