{"id":3530679,"url":"https://alion.io/job/vertiv-application-development-support-senior-analyst-8","title":"Application Development & Support Senior Analyst","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":439,"ghost_share":0.005,"stale_share":0.868,"repost_share":0.007,"time_to_fill_p50_days":14,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":31000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":25},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-30T12:42:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-05T21:20:16Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Position Summary\nThe L2 Application Support Engineer provides 24x7 operational, technical, and functional support for business-critical applications and platforms. The role is the primary escalation point for incidents and service requests transferred from L1, performing in-depth troubleshooting, issue resolution, root cause analysis, and coordination with L3 Engineering, Development, Infrastructure, and Vendor teams.\nThe position helps maintain application availability, service stability, SLA adherence, and consistent support delivery across regions and time zones.\nShift & Availability Requirements\n24x7 rotational shift coverage, including weekends and holidays. \nParticipation in on-call support, critical incident response, and major production releases. \nTimely and complete handover at the end of every shift. \nFlexibility to support global operations across multiple time zones. \nKey Responsibilities\nIncident & Problem Management\nProvide 24x7 support coverage through rotational shifts and on-call schedules. \nRespond to and resolve application, integration, reporting, and data-related incidents. \nAnalyze complex functional and technical issues and document initial root cause findings. \nEscalate unresolved or code-level issues to L3 Engineering or external vendors. \nApplication & Production Support\nMonitor application health, scheduled jobs, integrations, interfaces, and system performance. \nValidate production issues and implement approved workarounds. \nTroubleshoot data synchronization, workflow, configuration, access, and reporting issues. \nSupport releases, deployments, post-production validation, and hypercare activities. \nService Management\nManage incidents, service requests, and problem tickets within agreed SLAs. \nPrioritize issues based on severity, business impact, and urgency. \nProvide clear status updates during major incidents and participate in war-room activities. \nMaintain accurate ticket history, resolution notes, and escalation records. \nKnowledge & Operational Excellence\nMaintain troubleshooting guides, FAQs, runbooks, and knowledge articles. \nPerform daily health checks, queue monitoring, and SLA-risk reviews. \nEnsure complete shift handovers with active incidents, risks, and next actions documented. \nIdentify recurring issues and recommend preventive or permanent corrective actions. \nStakeholder Collaboration\nWork closely with L1 Service Desk, L3 Development, Infrastructure, Security, and Vendors. \nCommunicate effectively with business users and leadership during critical incidents. \nAttend knowledge-transfer sessions and share relevant updates across support shifts. \nRequired Qualifications\n\nArea\n\nRequirement\n\nEducation\n\nBachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.\n\nExperience\n\n0-3 years of IT application or production support experience, including 2-3 years in an L2 support role and exposure to a 24x7 environment.\n\nService Management\n\nExperience using an ITSM platform such as ServiceNow and working with incident, problem, change, and service-request processes.\n\nTechnical Foundation\n\nHands-on capability in application troubleshooting, SQL/data validation, API or integration analysis, log review, monitoring, and enterprise application support.\n\nPreferred\n\nWorking knowledge of cloud platforms, reporting tools, low-code platforms, and ITIL principles.\n\nCore Competencies\nStrong analytical and structured problem-solving skills. \nClear written and verbal communication with technical and non-technical stakeholders. \nAbility to remain calm, prioritize effectively, and work under pressure during major incidents. \nCustomer-focused approach with strong ownership and follow-through. \nHigh-quality documentation, collaboration, and shift-handover discipline. \nAbility to work effectively across global teams and time zones. \nKey Performance Indicators\n\nSLA compliance\n\nMean time to acknowledge and resolve\n\nIncident resolution and reopen rate\n\nTicket backlog and aging\n\nMajor incident response effectiveness\n\nCustomer satisfaction\n\nKnowledge-base contributions\n\nShift-handover quality\n\nOUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.\nOUR STRATEGIC PRIORITIES:\nCustomer Focus\nOperational Excellence\nHigh-Performance Culture\nInnovation\nFinancial Strength\nOUR BEHAVIORS:\nOwn It\nAct With Urgency\nFoster a Customer-First Mindset\nThink Big and Execute\nLead by Example\nDrive Continuous Improvement\nLearn and Seek Out Development\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.","description_format":"text","description_chars":5767,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-30T15:56:06Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.689,"p_room":0.9,"age_days":5,"expected_fill_days":14,"reasons":["conf:5","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-application-development-support-senior-analyst-8","json_url":"https://alion.io/job/vertiv-application-development-support-senior-analyst-8.json","meta":{"generated_at":"2026-11-05T23:03:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4113,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-application-development-support-senior-analyst-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-application-development-support-senior-analyst-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-application-development-support-senior-analyst-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-application-development-support-senior-analyst-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-application-development-support-senior-analyst-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3530679}},{"tool":"search_jobs","arguments":{"company":"vertiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3530679},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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