{"id":3729992,"url":"https://alion.io/job/vertiv-application-development-support-senior-analyst-9","title":"Application Development & Support Senior Analyst","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":442,"ghost_share":0.005,"stale_share":0.862,"repost_share":0.009,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India","Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-04T04:34:47Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T18:25:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Role Statement:\nThe Performance & Quality Senior Analyst ensures work is efficiently prioritized, planned, and delivered across the ERP Tech Factory (ERP Core Customization, Custom Application Development & APEX, ERP Operational Reporting, and Test Automation Factory).\nThe role owns intake demand management and capacity planning-ensuring requests are transparently prioritized, sized, and allocated against available capacity in a predictable cadence. In parallel, the Analyst drives process standardization, quality assurance, and continuous improvement, embedding repeatable practices and quality checkpoints across the full delivery lifecycle.\nAs a member of the Tech Factory Lead's staff, the role provides executive visibility into throughput, performance, and quality trends-enabling data-driven decisions on prioritization, resourcing, and delivery optimization.\nKey Duties\nIntake Demand Management\nOwn and manage the intake process for new requests (enhancements, fixes, test, reporting needs) across the four Tech Factory pods.\nDefine and maintain intake criteria, templates, and qualification checkpoints to ensure completeness and readiness of incoming demand.\nOversee and ensure that requests are triaged and routed to the appropriate pillar/team based on scope, complexity, and priority.\nMaintain a consolidated demand backlog, ensuring visibility and traceability from intake to delivery.\nCapacity Planning & Resource Allocation\nBuild and maintain capacity planning across ERP core customization, Custom application development & APEX, ERP Operating Reporting and Test Automation Factory Pods.\nMonitor team utilization and forecast capacity against incoming demand, flagging bottlenecks or over/under-allocation.\nSupport the Tech Factory Lead in balancing internal vs external resources and in sequencing the delivery roadmap.\nProvide scenario planning (what-if analysis) to support prioritization decisions during planning cycles.\nProcess Standardization & Repeatability\nDesign, document, and maintain standardized workflows and delivery processes across the Tech Factory to ensure consistency and repeatability.\nIdentify variability and inefficiencies in current processes, proposing streamlined, repeatable alternatives.\nDefine and roll out quality checkpoints/gates across the delivery lifecycle (design, build, test, release), in alignment with the Tech Factory Lead.\nPerformance & Quality Monitoring\nDefine, track, and report key performance and quality metrics across the Tech Factory (e.g. throughput, cycle time, delivery predictability, defect rates, and conversion of requests to delivery).\nAnalyze trends and patterns to identify systemic issues, recurring bottlenecks, or quality risks.[NS1.1]\nProduce regular dashboards/reports for the Tech Factory Lead and stakeholders, highlighting performance against targets.\nContinuous Improvement & Governance\nRecommend continuous improvement initiatives based on data insights, for review and validation by the Tech Factory Lead.\nPartner with Tech Factory Pods to embed best practices and process discipline.\nMaintain process documentation, playbooks, and knowledge assets to support onboarding and consistency across teams.\nSupport governance activities by preparing structured inputs and materials for the Weekly Tech Operations Sync, Release & Technical Alignment meetings, and Monthly Platform Review\nPromote a culture of predictability, transparency, and continuous improvement within the Tech Factory, under the guidance of the Tech Factory Lead.\nQualification and Experience\nRequired:\n3-5 years of experience in a demand/capacity planning, process improvement, PMO, or business/process analyst role, ideally within an IT or ERP delivery environment.\nProven experience designing and managing intake processes and capacity planning frameworks.\nStrong analytical skills, with the ability to translate operational data into actionable insights.\nExperience defining and tracking performance/quality KPIs and building reporting dashboards.\nExperience in software/ERP delivery lifecycles (development, testing, release management).\nStrong process-orientation, structured problem-solving, and stakeholder communication skills.\nPreferred:\nExperience working in Follow-the-Sun or shift-based global support models.\nExperience in Agile/Lean methodologies and continuous improvement frameworks (e.g., Kaizen, Six Sigma).\nExperience with planning/reporting tools (e.g. ServiceNow, Power BI, or similar).\nFamiliarity with ITIL-aligned incident management frameworks and tools (ServiceNow).\nBackground in ERP support environments within manufacturing or industrial organizations.\nKnowledge of continuous improvement methodologies.\nKey Performance Indicators\nIntake-to-delivery cycle time\nForecast accuracy of capacity planning vs. actual utilization\nDelivery predictability rate (planned vs. actual delivery dates)\nProcess adherence/compliance rate across the Tech Factory\nReduction in process variability/rework rate","description_format":"text","description_chars":4980,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center 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