{"id":2837152,"url":"https://alion.io/job/vertiv-application-development-support-specialist-9","title":"Application Development & Support Specialist","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":403,"ghost_share":0,"stale_share":0.881,"repost_share":0.002,"time_to_fill_p50_days":5,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Oracle","optional":true}],"status":"live","first_seen_at":"2026-09-23T03:43:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-19T21:48:30Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Brief Job Description:\nThe IT Business Support Analyst will:\nThis is a Global position to supports the business in the use of Marketing Applications including Customer Data Platform, Campaign Automation Tool, Account Based Marketing Platform, Channel/Partner Management Tool. The successful candidate must have both data analytics skills and a good level of technical knowledge. You should either have previous knowledge of applications in scope or otherwise demonstrate the experience and capacity to learn and rapidly become proficient. You will be responsible for the configuration, administration and support of Marketing Applications and will contribute to processes that include design, importation, delivery and support This position will ensure that the platforms are configured in accordance with defined data governance, and that data integrity is maintained.\nResponsibilities and Measurement Criteria with Time investment Needed on Each:\n(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)\nAssist in the configuration, customization and management of the applications in scope, working with IT colleagues and vendors to design, implement and test the changes required. \nAct as the first point of contact for issues reported and make sure they are logged into ServiceNow. \nAnalyze, diagnose, and resolve issues, escalating more complex ones as needed \nAssist in creating training materials and other required documentation to improve user adoption and efficiency \nManage of standard operations activities for the applications in scope. \nPerform system administration including enabling/disabling users, assigning/creating/maintaining security roles, supporting and training business users and monitoring system performance. \nPerform data analysis activities in collaboration with business stakeholders and other IT specialists. \nPlan and execute unit, regression, integration, and acceptance testing related to enhancements, changes, and upgrades of the applications in scope. \nQualifications:\nRequired/ Minimum Qualifications:\nProficiency with data analysis, data visualization and reporting tools \nSkilled with Microsoft Office and specifically Microsoft Excel \nVery good knowledge of modern database systems and the related best practices \nProficiency with SQL and experience at optimizing large, complicated SQL statements \nKnowledge of the JSON notation and capable of creating or reviewing JSON documents \nUnderstanding of the concepts, data models, architectures and interfaces of business applications such as, for example, ERP and/or CRM systems \nConsulting approach, ability on understanding internal customer needs \nAbility to multitask and complete tasks in a timely manner \nAbility to work independently with minimal direction including providing regular status on assigned activities \nExcellent interpersonal skills with a demonstrated ability to work in a team-oriented and metric-intense environment \nFamiliarity with process design, design thinking, process re-engineering, lean and/or value stream mapping principles \nProject management skills\nPreferred Qualifications:\nExperience with Oracle Marketing Applications such as Oracle Eloqua, Oracle CX Unity \nExperience with other products of the Oracle suite (e.g. Oracle CX Sales, EBS, etc.) \nFamiliar with Data Warehouse and/or Data Lake solutions\nBasic Qualifications:\nBachelor’s degree with preference for Information Systems or Computer Science as field of study 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