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Assistant engineer - Field Service

Vertiv • Servers & Data Center Hardware • Power Supplies & Power Electronics • 2 months ago
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Location
In office (Mumbai)

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Aug 10, 2026. Vertiv scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Vertiv

Vertiv is an American company that supplies the power and cooling infrastructure data centres depend on, formed in 2016 when Emerson Electric sold its network power division to Platinum Equity. Its products cover uninterruptible power supplies, switchgear and busway, precision air and liquid cooling, racks and the monitoring software that runs them, sold to hyperscale operators, colocation providers and enterprises. Headquartered in Westerville, Ohio and listed on the New York Stock Exchange, it has become one of the most direct beneficiaries of artificial intelligence build-out because dense computing requires liquid cooling it already makes.
vertiv.com • HQ: Westerville, United States • HVAC & Refrigeration • Power Supplies & Power Electronics • Servers & Data Center Hardware • 5000+ employees • Est. 2016
Tech stack of Vertiv

Job Description of Customer Support Engineer - Task

Using PPE

Office Uniform is Compulsory during PM Or Breakdown calls

Planned Preventive Maintenance

List of PM to be Perform in a Month to be Collected

Collect QR Codes & escalation Matrix

Speak With each Customers & get a schedul for PPM

Preintimation to Various Customers for PPM Via Email

Before Starting PM, Please Check PM Call ID in FSM App is available.

Performing PM on field as Per Customer Schedule

Take snaps of Serial Number Sticker

Capture aging of AC/DC Capacitors & Batteries as well

firmware Versions

Generating Manual PM Report indiacting PM Call ID in Report & Sharing to Customer Via Email with prescribe format

Closer of PM Call in FSM App duly signed by Customers (Automated getting link in CMS)

Manual uploading on PM Report against each Call ID

Appreciation Email from Customers

Once Closer of PM Call in FSM App, Within 3 days Qualtrics Customer Survey gets Trigger to Customer Email ID

Lead generation to Service sale team

Power analysers

Hioki Battery impedance Meter

Breakdown Call Fix

Spare Part list including Part Codes (Model Wise)

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

  • None

Time Travel Needed:

  • 25%
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