{"id":2827176,"url":"https://alion.io/job/vertiv-collections-analyst","title":"Collections Analyst","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":428,"ghost_share":0.002,"stale_share":0.864,"repost_share":0.007,"time_to_fill_p50_days":5,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":15500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-12T09:21:39Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-22T04:24:16Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Join a High-Performance Culture That Drives Innovation and Excellence\nAt Vertiv, we don’t just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology -and we need bold, high-performing individuals like YOU to take us to the next level.\nWhy Vertiv?\nHigh-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.\nLeadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.\nLimitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.\nA Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.\nSUMMARY:\nIn this role, you will be responsible for managing a portfolio of B2B customer accounts, ensuring timely collection of outstanding invoices, resolving disputes and deductions.\nYou will work closely with internal stakeholders across Billing, Credit, Pricing, and Logistics, and will leverage ERP and AR automation tools to drive collections performance. This role requires a night-shift schedule to align with US business hours.\nJOB RESPONSIBILITIES:\nContact customers via calls and emails; send invoices and request payment on past due accounts.\nManage collection of past due invoices and invalid deductions on allocated customer portfolios.\nRespond to email and phone queries related to disputed invoices and outstanding balances.\nResearch and analyze disputes and deductions in the ERP/Collections system.\nMonitor customer accounts for non-payments, delayed payments, and payment irregularities.\nArrange and follow up on payment plans to bring delinquent accounts current.\nProcess credit card payments; ensure correct application of cash receipts.\nResolve customer complaints, disputes, deductions, and account discrepancies.\nMaintain call logs and document expected payment dates in the billing/collections system.\nForecast cash collections and participate in Accounts Receivable review presentations.\nPerform routine account reconciliations and work to reduce overall account aging.\nReview orders on hold for customers within your assigned portfolio.\nFollow up with internal departments for supporting documents required for dispute/deduction resolution.\nEscalate unresolved or high-risk accounts to senior staff in a timely manner.\nProcess ad-hoc query requests and deliver quality service to internal and external partners.\nGenerate daily reporting on individual portfolios to track and monitor past dues.\nImplement collections strategies to reduce outstanding past dues and improve DSO.\nIdentify opportunities and recommend solutions for process and automation improvements.\n1Collaborate and negotiate with multiple stakeholders to resolve account issues efficiently.\nJOB QUALIFICATIONS:\nGraduate.\n2-3 years of experience within a business-to-business collection domain.\nGood verbal and written communication skills in English.\nProficiency in MS Office applications (Excel, Word, Outlook).\nExperience with ERP systems (Oracle Collections module preferred).\nGood customer-handling skills and professional telephone/email etiquette.\nAbility and willingness to work night shifts aligned to US business hours.\nPrior experience in Collections, dispute management and deduction resolution.\nHands-on experience with Oracle Collections module.\nEfficiency in multi-tasking and navigating multiple systems simultaneously.\nStrong analytical skills with the ability to interpret AR data and drive actions.\nUnderstanding of the complete Order-to-Cash cycle.\nExperience working on HighRadius Collections module is desirable.\nAbility to work under pressure in a fast-paced, high-volume environment.\nStrong orientation towards process improvement and automation.\nAbility to work independently with minimal supervision.\nThe successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.\nOUR STRATEGIC PRIORITIES\nCustomer Focus\nOperational Excellence\nHigh-Performance Culture\nInnovation\nFinancial Strength\nOUR BEHAVIORS\nThink Big and Execute\nAct With Urgency\nOwn It\nDrive Continuous Improvement\nPromote Transparent and Open Communication\nLearn and Seek Out Development\nFoster a Customer-First Mindset\nLead by Example","description_format":"text","description_chars":5053,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-18T23:43:56Z"}],"visa":[],"liveness":{"score":1,"band":"cold","label":"Long shot","p_open":1,"p_active":0.05,"p_room":0.28,"age_days":70,"expected_fill_days":5,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-collections-analyst","json_url":"https://alion.io/job/vertiv-collections-analyst.json","meta":{"generated_at":"2026-10-22T06:59:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2257,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-collections-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-collections-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-collections-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-collections-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-collections-analyst"}]}