{"id":1952665,"url":"https://alion.io/job/vertiv-customer-engineer-power-nsw-2","title":"Customer Engineer - Power, NSW","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":413,"ghost_share":0,"stale_share":0.872,"repost_share":0.005,"time_to_fill_p50_days":5,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":177000,"period":"year","method":"role_country_seniority_unknown","sample_n":27},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T09:06:10Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T04:24:16Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Position Summary/Objectives of Incumbent:\nThe purpose of this position is to carry out service of equipment, after hours service, commissioning and service contracts as planned and directed by the Service Operations Manager and Service Supervisor - Power.\nKey Responsibilities\nPlanning & Reporting:\nEnsure that service reports, expense claims and any other reports required by Management are completed and submitted by the due date.\nTime Sheets must be filled out correctly (ie, accurately record of hours worked, and all call out and response times) and submitted to the Operations Manager or Service Supervisor - Power by the due date each week. A Doctor’s Certificate must be supplied for any more than two days absence from work due to illness/injury.\nField Service Reports are to be completed for every service call made. These reports MUST also be signed by the customer whether the work is chargeable or not. All items used on a job, whether Liebert spares or consumables must be detailed on the FSR.\nOperational Delivery:\nCarry out commissioning, service contract maintenance and after-hours service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.\nMaintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.\nEnsure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.\nAt all times ensure that your Company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood and that Company business is carried out in an efficient and professional manner.\nSpare Parts Van stock requisitions must be filled out when stock is required to maintain accurate records of stock in service vans and store.\nContinuous Improvement:\nTo be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management.\nTo ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business.\nWHS, Environment & Quality:\nComply with all Work, Health & Safety, Environment and Quality obligations\nActively promote safety in the workplace\nDaily work duties and expectations\nDriver's License is required (may involve visit to remote sites)\nOvernight or longer trips may be required.\nUnaccompanied (Lone worker) \nAfter-hours work and being on an On-Call Roster are needed.\nAttending customer Service calls.\nOccasional use of ladders\nWorking in tight and restricted locations.\nWorking on and around Energized Electrical equipment.\nLifting, carrying, relocating equipment and components (e.g. Batteries, tools and spare parts)\nMain contacts within Company\nOther Customer Engineers - Power\nService Supervisor - Power\nService Operations Manager\nSafety Manager\nTechnical Support Team\nSales Team\nFinance\nMain contacts outside the Company\nCustomers\nProduct Suppliers\nContractors\nVertiv Partners\nEducation/Qualification:\nElectrical/Electronics Trade Certificate (ideally)\nRelevant State-based Electrical Licence\nSpecialist Knowledge:\nCommercial acumen\nTechnical knowledge in data centres, telecom, commercial & industrial or similar industries\nPractical Experience:\nProven track record within the power industry as a service technician\nProficiency in Microsoft Office\nPersonal Characteristics:\nExcellent communication, inter-personal and problem-solving skills\nLearning agility\nInterpersonal skills\nAbility to work collaboratively in a team environment\nAbility to multitask and priorities workloads\nNegotiation & influencing skills\nComputer literacy at an intermediate level","description_format":"text","description_chars":3882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-06T10:40:12Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.238,"p_room":0.35,"age_days":14,"expected_fill_days":5,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-customer-engineer-power-nsw-2","json_url":"https://alion.io/job/vertiv-customer-engineer-power-nsw-2.json","meta":{"generated_at":"2026-10-22T05:52:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-customer-engineer-power-nsw-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-customer-engineer-power-nsw-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-customer-engineer-power-nsw-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-customer-engineer-power-nsw-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-customer-engineer-power-nsw-2"}]}