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Customer Service Agent

Vertiv • Spanish: C1 • Servers & Data Center Hardware • Power Supplies & Power Electronics • 7 hours ago
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Location
In office (Bogotá)

Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Oct 26, 2026. Vertiv scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Vertiv

Vertiv is an American company that supplies the power and cooling infrastructure data centres depend on, formed in 2016 when Emerson Electric sold its network power division to Platinum Equity. Its products cover uninterruptible power supplies, switchgear and busway, precision air and liquid cooling, racks and the monitoring software that runs them, sold to hyperscale operators, colocation providers and enterprises. Headquartered in Westerville, Ohio and listed on the New York Stock Exchange, it has become one of the most direct beneficiaries of artificial intelligence build-out because dense computing requires liquid cooling it already makes.
vertiv.com • HQ: Westerville, United States • HVAC & Refrigeration • Power Supplies & Power Electronics • Servers & Data Center Hardware • 5000+ employees • Est. 2016
Tech stack of Vertiv
Cualificaciones Mínimas del Cargo
  • Toma de decisiones críticas
  • Altas habilidades analíticas
  • Fuertes habilidades de comunicación
  • Comodidad para tratar con personas de todos los niveles y culturas
  • Enfoque en el cliente, capaz de establecer y mantener relaciones efectivas con los clientes
  • Fuerte atención al detalle
  • Capacidad para realizar múltiples tareas simultáneamente
  • Orientación al trabajo en equipo y a los procesos
  • Flexibilidad y adaptabilidad a los cambios
⭐ Cualificaciones Preferidas
  • Trabajo en equipo efectivo
  • Creación y mantenimiento de relaciones
  • Comunicación efectiva
  • Análisis, resolución de problemas y toma de decisiones oportunas
  • Orientación al servicio al cliente
  • Demostración de ética e integridad
  • Impulso y sentido de urgencia
  • Logro de resultados y optimización de procesos, procedimientos y prácticas
Educación y Certificaciones
  • Diploma de educación secundaria (como mínimo)
  • Preferiblemente con capacitaciones en Servicio al Cliente
  • Sólido conocimiento en aplicaciones de Microsoft Office
  • Familiaridad con KPIs de centro de llamadas
  • Experiencia en el manejo de problemas y resoluciones de experiencia del cliente
  • Mínimo dos (2) años de experiencia en Servicio al Cliente relacionado con tecnología
  • Al menos dos (2) años de experiencia en entorno de back-office y sistemas telefónicos
  • Oracle avanzado, CPQ, Vertiv Web
  • Gestión de datos y documentación de casos en plataformas de Vertiv
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