{"id":3684983,"url":"https://alion.io/job/vertiv-emea-service-capacity-planning-analysis-manager","title":"EMEA Service Capacity Planning & Analysis Manager","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":461,"ghost_share":0.002,"stale_share":0.874,"repost_share":0.004,"time_to_fill_p50_days":16,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Southampton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false},{"name":"Oracle ERP","optional":true}],"status":"live","first_seen_at":"2026-11-03T12:14:14Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T18:13:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"EMEA Service Capacity Planning & Analysis Manager\nPOSITION SUMMARY\nThe Capacity Planning & Analysis Manager translates business demand, operational data and workforce information into actionable capacity plans that support customer commitments, resource optimisation and business growth. The role combines forecasting, capacity modelling, scenario analysis, workforce planning and stakeholder engagement, partnering with Regional Services, Finance, Sales, Operations, Resource Management and other functions to identify capacity requirements, assess risks and drive practical actions.\nRESPONSIBILITIES\nDevelop and maintain short-, medium- and long-term capacity plans by translating business forecasts, project pipelines, service requirements and historical performance into resource requirements across countries, locations, skills, products and service types-identifying current and future capacity gaps, surpluses, constraints and risks while establishing appropriate planning assumptions, productivity measures and capacity parameters that reflect relevant country, contractual, regulatory and operational constraints.\nAnalyse historical demand to identify trends, seasonality and changes in customer requirements, working with Sales, Projects and Regional Services teams to translate revenue forecasts and growth assumptions into estimated workload and resource requirements-assessing effective capacity by accounting for leave, sickness, training, non-productive activity, contractual hours and other availability factors, and identifying skills gaps and supply risks before they affect customer delivery.\nBuild scenario models to evaluate alternative capacity strategies including recruitment, contractor use, overtime, skills development, resource reallocation, geographic deployment and changes to work allocation-quantifying the operational and financial implications of different scenarios and providing leadership with clear insight into risks, trade-offs and recommended actions.\nBuild trusted relationships with Regional Services leadership and operational teams, leading regular capacity-planning reviews, presenting analysis, trends, risks and scenarios clearly and commercially, validating assumptions with regional teams, agreeing practical actions, and tracking their impact-developing a strong understanding of the operational context behind the data.\nDevelop and maintain analytical tools, dashboards and reports that provide visibility of demand and capacity, improving the quality, consistency and accessibility of planning data, identifying opportunities to automate manual planning and reporting activities, and working with data and systems teams to improve integration across HR, Sales, Projects and Service Management systems.\nImprove planning methodologies, processes and tools-introducing more proactive and predictive approaches to capacity planning, improving demand visibility and forecast confidence, establishing consistent planning standards while accommodating regional and country-specific requirements, and sharing best practice across regions.\n\nQUALIFICATIONS & Experience\nExperience in capacity planning, workforce planning, resource planning, operational planning, business analysis or a related discipline - Essential\nExperience developing forecasts, scenarios and capacity models - Essential\nStrong analytical and problem-solving skills with experience analysing complex datasets and translating findings into business insight - Essential\nStrong Excel, Power BI and data-modelling capability - Essential\nAbility to communicate complex analysis clearly to analytical and non-analytical audiences - Essential\nStakeholder management, influencing and facilitation skills at a senior level - Essential\nAbility to challenge assumptions constructively using evidence and strong organisational skills - Essential\nSound commercial and operational awareness - Essential\nExperience in Services, Field Services, Engineering, Operations or a similar environment - Desirable\nExperience with multi-country or geographically distributed workforce planning - Desirable\nExperience with skills-based workforce planning or contractor and permanent workforce capacity modelling - Desirable\nExperience with Power BI, Oracle HCM, Oracle Sales Cloud, Oracle Service or Oracle Cloud EPM - Desirable\nExperience with statistical forecasting, predictive analytics or automating analytical processes - Desirable\nExperience implementing or improving enterprise planning processes - Desirable\nExperience in Continuous Improvement - Desirable\nPHYSICAL & ENVIRONMENTAL DEMANDS\nThis will be a hybrid role\n\nTIME TRAVEL REQUIRED\nUp to 50%","description_format":"text","description_chars":4646,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Urban Planning","Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-03T14:36:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.605,"p_room":0.9,"age_days":8,"expected_fill_days":16,"reasons":["conf:5","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-emea-service-capacity-planning-analysis-manager","json_url":"https://alion.io/job/vertiv-emea-service-capacity-planning-analysis-manager.json","meta":{"generated_at":"2026-11-12T19:50:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":41891,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-emea-service-capacity-planning-analysis-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-emea-service-capacity-planning-analysis-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-emea-service-capacity-planning-analysis-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-emea-service-capacity-planning-analysis-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-emea-service-capacity-planning-analysis-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3684983}},{"tool":"search_jobs","arguments":{"company":"vertiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3684983},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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