Engineer I - Field Service

Brief Job Description:

Job Title

Service Engineer - Precision Air Conditioning (PAC)

Department

Service Operations - Thermal Management

Reporting To

Service Manager / Regional Service Manager

Job Summary

The PAC Service Engineer is responsible for installation, commissioning, preventive maintenance, troubleshooting, repairs, and customer support for Precision Air Conditioning (PAC) systems and associated cooling equipment. The role requires ensuring maximum equipment uptime, meeting SLA commitments, and providing excellent customer service at data centers, telecom sites, IT facilities, and commercial establishments.

Key Responsibilities Installation & Commissioning

• Perform installation, testing, and commissioning of PAC units and associated cooling systems.
• Verify site readiness and ensure compliance with engineering drawings and safety requirements.
• Conduct performance testing and prepare commissioning reports.
• Coordinate with project teams, customers, and subcontractors during project execution.

Preventive Maintenance

• Execute scheduled preventive maintenance activities for PAC units, CRAC/CRAH units, chillers, condensers, CDU, FWU, and related systems.
• Inspect compressors, condensers, evaporators, fans, control panels, sensors, and refrigerant circuits.
• Submit maintenance reports and recommendations for improving equipment reliability.

Breakdown & Troubleshooting

• Diagnose and rectify faults in electrical, mechanical, refrigeration, and control systems.
• Analyze alarms and operational abnormalities using controller logs and monitoring systems.
• Ensure timely closure of breakdown calls as per SLA commitments.
• Support emergency and critical site requirements during breakdown situations.

Customer Support

• Provide technical support and guidance to customers.
• Maintain professional communication during service visits.
• Ensure customer concerns are addressed promptly and effectively.
• Prepare service reports and obtain customer sign-off upon activity completion.

Spare Parts & Inventory Management

• Identify and recommend replacement parts and consumables.
• Maintain service inventory and tools in good condition.
• Support quotation preparation for repairs and spare replacement requirements.

Safety & Compliance

• Follow all EHS (Environment, Health & Safety) guidelines.
• Ensure proper usage of PPE during service activities.
• Maintain compliance with customer safety regulations and permit systems.
• Report unsafe conditions and incidents immediately.

Required Qualifications

• Diploma / Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Refrigeration & Air Conditioning, or related field.
• ITI (RAC/Electrical) with relevant experience may also be considered.

Experience

• 2 to 8 years of experience in HVAC, Precision Cooling, or Critical Cooling Systems.
• Experience in data centers, telecom infrastructure, IT facilities, healthcare facilities, or commercial buildings preferred.

Technical Skills

• Good understanding of refrigeration cycle and HVAC principles.
• Experience with:
  • Precision Air Conditioning (PAC) Units
  • CRAC / CRAH Systems
  • Chilled Water Systems
  • DX Cooling Systems
  • Air-Cooled and Water-Cooled Condensers
  • CDU and FWU Systems
• Ability to troubleshoot:
  • Compressors
  • EEV/TEV Valves
  • Refrigerant Circuits
  • PLC and Microprocessor Controllers
  • Electrical Panels and Drives
  • Sensors and Communication Networks
• Knowledge of refrigerants and safe handling procedures.
• Familiarity with BMS and remote monitoring systems.

Key Competencies

• Strong troubleshooting and analytical skills.
• Customer-focused approach.
• Good verbal and written communication skills.
• Ability to work independently at remote sites.
• Time management and SLA adherence.
• Teamwork and collaboration.

Key Performance Indicators (KPI)

• Preventive Maintenance Compliance.
• First-Time Fix Rate (FTFR).
• Breakdown Response Time (RT).
• Turnaround Time (TAT) for call closure.
• Customer Satisfaction Score (CSAT).
• Service Revenue through spare parts identification.
• Safety Compliance and Zero Incident Record.

Travel Requirements

• Willingness to travel extensively across assigned geographical regions.
• Availability for emergency breakdown support, weekend work, and on-call duty when required.

Preferred Industry Experience

• Data Centers
• Telecom Facilities
• IT Parks
• Critical Infrastructure Projects
• Pharmaceutical Facilities
• Manufacturing Plants
• Commercial Buildings

Preferred Certification: HVAC/R, Refrigerant Handling, Electrical Safety, Working at Height, and OEM-specific PAC product training (Vertiv, Stulz, Schneider, Rittal, Climaveneta, etc.).