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The role involves supporting field service teams, driving upgrade and modification initiatives, and ensuring service readiness for new and existing products.\nThe individual will act as a Subject Matter Expert (SME), contributing to troubleshooting, design improvements, and engineering change processes while enhancing overall system reliability and customer satisfaction.\nResponsibilities:\nProvide advanced technical support and guidance to field service engineers across India for UPS systems and AC power products\nAnalyze field issues, identify root causes, and support resolution for complex technical problems\nSupport design and development of service upgrade kits, retrofits, and component substitutions\nPrepare technical documentation including drawings, installation procedures, and service instructions\nCreate and maintain Bills of Materials (BOM) for upgrades and service solutions\nParticipate in Engineering Change Management (ECN), acting as Change Originator/Analyst\nReview and validate engineering changes and field feedback to improve product reliability\nSupport New Product Introduction (NPI) activities ensuring service readiness (documentation, training, spares planning)\nConduct technical training sessions for internal teams and service partners during new releases or upgrades\nWork closely with Engineering, Quality, Manufacturing, and Global Teams for issue resolution and improvements\nCoordinate with vendors/suppliers for technical evaluation, alternative parts, and cost optimization\nSupport prototype validation, field trials, and implementation of corrective actions\nQualifications:\nBachelor’s Degree in Electrical or Electronics Engineering (preferred)\n5-10 years of experience in UPS systems / Power Electronics / Critical Power applications\nStrong technical knowledge of UPS topology, power modules, control systems, and site integration\nExperience in troubleshooting, RCA (Root Cause Analysis), and field failure analysis\nKnowledge of CAD tools, documentation systems, and PLM tools (Oracle Agile/PD Cloud preferred)\nStrong analytical, planning, documentation, and communication skills\nAbility to work cross-functionally with service, engineering, and global teams\nCustomer-focused mindset with strong problem-solving capabilities\nPhysical & Environmental Demands:\nOffice-based role with exposure to field sites, labs, and manufacturing environments as required\nUse of appropriate personal protective equipment (PPE) during site visits\nTravel Requirement:\nApproximately 20-30% travel (PAN India) based on project, escalation, and training 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