{"id":3944717,"url":"https://alion.io/job/vertiv-field-service-representative-power-3","title":"Field Service Representative - Power","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":427,"ghost_share":0.002,"stale_share":0.869,"repost_share":0.005,"time_to_fill_p50_days":16,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":90000,"currency":"CAD","period":"year","gross":null,"usd_annual":63718},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-05T18:27:05Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T16:39:42Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Field Service Representative is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.\nRESPONSIBILITIES\nROLE\nPerform service tasks as assigned and as per company policies and procedures\nCapable of working under direct supervision or independently based upon training completion\nRender on-site and phone assistance to customers\nCommunicate with Technical Support on technical or procedural issues\nImplement Field Change Notices per published guidelines\nKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips\nSAFETY\nOperate in a safe manner in accordance with published safety guidelines\nMaintain and operate company vehicle in accordance with local laws and company policy\nMust wear appropriate PPE as per company guidelines and accordance with job duties\nAdhere to work hours policy guidelines - “14 hours rule”\nReport all work related accidents or injuries within 24 hours to the appropriate personnel\nADMINISTRATION\nComplete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines\nMaintain individual inventory and perform cycle counts in accordance with company policy\nMaintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies\nCUSTOMER SATISFACTION\nProvide proper and adequate communication to internal and external customers\nProvide estimated time of arrival to the customer where applicable\nComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment\nStrive to provide all customers a “first time fix” for their equipment\nMaintain customer satisfaction rates per company guidelines\nAttend Customer Meetings as required\nPERFORMANCE\nMaximize productivity by combining service opportunities\nComplete all technical and administrative work in an efficient and timely manner\nCapable of making technical and commercial decisions under pressure\nProperly evaluate site and equipment for appropriate billing status\nMaintain productive utilization rate per company guidelines\nPerform inventory cycle counts per company guidelines\nAdhere to company dress code and safety regulations\nMeet or exceed on-site response time requirements for each customer\nUnderstand and comply with company startup/escalation processes and procedures\nMaintain proper and adequate level of internal communications\nQUALIFICATION\nEducation and Experience\nHigh school diploma or Vocational School Diploma\n0-2 years of relevant industry experience\nGood theoretical understanding of electrical power system\nProficient with Microsoft office including Outlook, Word and Microsoft Excel. Familiarity with electrical / electronic test equipment and fundamentals\nInterpersonal and Administrative Skills\nCommunicate professionally and respectfully in both written and verbal forms\nManage time effectively by prioritizing and balancing technical tasks with administrative tasks\nCollaborative with peers, customers, suppliers, and leadership\nComplete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion\nRender technical on-site and phone assistance to customers\nPerform general and preventive maintenance on UPS systems\nRespond to emergency calls at customers request\nTechnical skills\nMake basic site evaluation skills to include: environmental temperature, and general operating conditions\nFamiliarity with electrical / electronic test equipment and fundamentals\nFollow written technical documentation (i.e. procedures and product manuals) to perform service tasks\nEmploy elementary fix/repair techniques based on directed supervision\nComplete service tasks and return unit to full operating conditions based upon directed supervision\nSummarize and report all work related tasks performed in written and verbal form\nWorking Conditions\nTravel is required\nFlexible schedules (weekends, evenings, and holidays)\nValid driver’s license\nDue to the safety sensitive aspect of the role, candidates are required to successfully pass a pre-employment background check and a vehicle records check.\nPHYSICAL REQUIREMENTS:\nWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds\nThe successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.\nOUR STRATEGIC PRIORITIES\nHigh-Performance Culture• Customer Focus\nOperational Excellence\nInnovation\nFinancial Strength\nVERTIV BEHAVIORS\nOwn it\nAct with urgency\nFoster a customer-first mindset\nThink big and execute\nLead by example\nDrive continuous improvement\nLearn and seek out development\nPromote transparent & open communication \nAbout Vertiv\nVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.\nWork Authorization\n No calls or agencies please. Vertiv will only employ those who are legally authorized to work in Canada. This is not a position for which sponsorship will be provided. Individuals who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .\nThe anticipated salary range for this role in the Ontario is between $60000 to $90000 per year -salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, disability, PTO, holiday pay, employee and family assistance program, and pension. Additional details about total compensation and benefits will be provided during the hiring process.","description_format":"text","description_chars":8381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-08T18:43:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":63718,"is_top_pay":true},"html_url":"https://alion.io/job/vertiv-field-service-representative-power-3","json_url":"https://alion.io/job/vertiv-field-service-representative-power-3.json","meta":{"generated_at":"2026-11-10T22:33:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-field-service-representative-power-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-field-service-representative-power-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-field-service-representative-power-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-field-service-representative-power-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-field-service-representative-power-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3944717}},{"tool":"search_jobs","arguments":{"company":"vertiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3944717},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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