{"id":1151050,"url":"https://alion.io/job/vertiv-field-service-technician-houston-tx-2","title":"Field Service Technician - Houston, TX","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":332,"ghost_share":0,"stale_share":0.852,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1879},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T14:33:48Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-25T23:41:54Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.\nWhy Vertiv is the best company for Field Service professionals:\nVertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture\nCompany leaders have many years of hands-on Field Service experience in this industry and many others\nTremendous focus is placed on employee technical and leadership development\nTechnical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning\nCompetitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more\nAbundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides\nCompany-wide commitment to promoting a strong work/life balance\nAn employer-of-choice for Veterans with technical backgrounds\nThe Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our “Edge” market segment, including retail, financial, and municipal customers.\nRESPONSIBILITIES:\nROLE\nPerform service tasks as assigned and as per company policies and procedures\nCapable of working under direct supervision or independently based upon training completion\nRender on-site and phone assistance to customers\nCommunicate with Technical Support on technical or procedural issues\nImplement Field Change Notices per published guidelines\nKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips\nSAFETY\nOperate in a safe manner in accordance with published safety guidelines\nMaintain and operate company vehicle in accordance with local laws and company policy\nMust wear appropriate PPE as per company guidelines and accordance with job duties\nAdhere to work hours policy guidelines - “14 hours rule”\nReport all work related accidents or injuries within 24 hours to the appropriate personnel.\nADMINISTRATION\nComplete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines\nMaintain individual inventory and perform cycle counts in accordance with company policy\nMaintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies\nCUSTOMER SATISFACTION\nProvide proper and adequate communication to internal and external customers\nProvide estimated time of arrival to the customer where applicable\nComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment\nStrive to provide all customers a “first time fix” for their equipment\nMaintain customer satisfaction rates per company guidelines\nAttend Customer Meetings as required\nPERFORMANCE\nMaximize productivity by combining service opportunities\nComplete all technical and administrative work in an efficient and timely manner\nCapable of making technical and commercial decisions under pressure\nProperly evaluate site and equipment for appropriate billing status\nMaintain productive utilization rate per company guidelines\nPerform inventory cycle counts per company guidelines\nAdhere to company dress code and safety regulations\nMeet or exceed on-site response time requirements for each customer\nUnderstand and comply with company startup/escalation processes and procedures\nMaintain proper and adequate level of internal communications\nQUALIFICATIONS\nExperience (one or more of the following)\nASEET or AMEET, or progress towards, is preferred\nHigh School or Vocational School Diploma\n2-4 years military experience in a related technical field\n0-2 years of relevant industry experience\nInterpersonal and Administrative Skills\nCommunicate professionally and respectfully in both written and verbal forms\nManage time effectively by prioritizing and balancing technical tasks with administrative tasks\nCollaborative with peers, customers, suppliers, and leadership\nComplete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion\nTechnical skills\nMake basic site evaluation skills to include: environmental temperature, and general operating conditions\nFamiliarity with electrical / electronic test equipment and fundamentals\nFollow written technical documentation (i.e. procedures and product manuals) to perform service tasks\nEmploy elementary fix/repair techniques based on directed supervision\nComplete service tasks and return unit to full operating conditions based upon directed supervision\nSummarize and report all work related tasks performed in written and verbal form\nEfficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)\nWORKING CONDITIONS:\nTravel is required\nFlexible schedules (weekends, evenings, and holidays)\nValid driver’s license\nDue to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.\nPHYSICAL REQUIREMENTS:\nWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.\nNotes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.\nTHE VERTIV OPPORTUNITY\nThe successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.\nOur Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion\nOur Strategic Priorities\nHigh-Performance Culture\nCustomer Focus\nOperational Excellence\nInnovation\nFinancial Strength\nVertiv Behaviors\nOwn it\nAct with urgency\nFoster a customer-first mindset\nThink big and execute\nLead by example\nDrive continuous improvement\nLearn and seek out development\nPromote transparent & open communication\nAbout Vertiv\nVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. 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