{"id":2821389,"url":"https://alion.io/job/vertiv-fulfillment-operations-manager","title":"Fulfillment Operations Manager","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":398,"ghost_share":0.005,"stale_share":0.857,"repost_share":0.01,"time_to_fill_p50_days":8,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":197000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1240},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-20T00:24:09Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-24T05:41:38Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":96},"description":"Position Summary/Objectives of Incumbent:\nThe purpose of this position is to manage the CMO Enterprise and Channel team to ensure total customer satisfaction. Specifically in the process from the point of Order Entry to the point of final delivery and commissioning services and invoicing of customer.\nKey Responsibilities\nOperational Execution:\nManage and supervise the review of customer purchase orders including stock allocation.\nManage and supervise the ongoing maintenance of existing orders. In addition, receipting and allocation of all non-inventory items.\nLiaising with all internal departments, suppliers, and customers.\nCo-coordination of all deliveries to site and liaising with internal/external contractors for service activities.\nManage and supervise ongoing Customer Support via incoming phone calls and emails relating to orders placed.\nLiaise with all members of the CMO, Projects, Order management & Sales teams and provide any assistance as required to facilitate timely and efficient solutions for customers.\nTo meet forecasted targets for outgoing sales monthly.\nDefinition and tracking of all outstanding sales orders.\nInvoicing of all orders correctly and to customer requirements.\nProvide an accurate and on time statistical reporting for various monthly/quarterly meetings.\nLiaising with customers and suppliers.Project co-ordination.\nManagement of stock including product and parts.\nEnsure the CMO team achieves its KPI’s and objectives.\nManage and supervise RDSL/PDSL and OTIF YOY improvements to meet global targets.\nManage LCC Administration\nManage receipt of goods into ANZ\nPeople Management:\nAttract, develop, and retain a highly competent and motivated Sales Operations team.\nAgree objectives & KPI’s with direct reports and provide monthly feedback & performance management.\nCoach team members to achieve performance objectives & develop individual competence.\nFoster teamwork/cohesiveness across the team.\nContinuous Improvement:\nReview processes and procedures regularly ensuring team can work efficiently.\nWHS, Environment & Quality:\nComply with all Work, Health & Safety, Environment and Quality obligations.\nActively promote safety in the workplace\nEducation/Qualification:\nMinimum 10 years’ experience in the field\nSpecialist Knowledge:\nKnows about how organisations work.\nUnderstanding of the market, industry, and legislative obligations under which we operate.\nKnows essential business and financial policies, procedures and practices and their impact on the operations of the organisation.\nPractical Experience:\nTeam leadership & coaching skills\nComputer literacy\nGood written & verbal communication skills\nA consistently high standard of presentation\nPersonal Characteristics:\nAbility to work under pressure.\nExcellent time management\nStrong customer service ethic","description_format":"text","description_chars":2810,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-18T17:39:32Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long 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