{"id":3944711,"url":"https://alion.io/job/vertiv-global-service-technology-engineer-medium-voltage","title":"Global Service Technology Engineer – Medium Voltage","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":406,"ghost_share":0.002,"stale_share":0.862,"repost_share":0.005,"time_to_fill_p50_days":14,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNP3","optional":false},{"name":"IEC 61850","optional":false},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-11-06T19:13:18Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T22:17:37Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Title: Service Technology Engineer - Medium Voltage\nLocation: Onsite - Westerville, Ohio\nPOSITION SUMMARY\nWe are seeking a Service Technology Engineer - Medium Voltage to join our Service Technology team. In this role, you will serve as the technical authority for analyzing system data and driving insights that improve the performance, reliability, and safety of digitally enabled medium voltage distribution systems. You will collaborate with engineering, technical support, and field service teams to ensure data accuracy, troubleshoot complex issues, and deliver solutions that enhance customer outcomes in mission-critical power distribution environments.\nThis position plays a critical role in New Product Development and Introduction (NPDI). The Engineer will partner closely with engineering, product management, and service teams throughout the product lifecycle to ensure digital readiness of new medium voltage solutions, including defining telemetry requirements, validating monitoring capabilities, and enabling seamless integration into Digital Services platforms.\nThis role provides an opportunity to influence product design, improve serviceability, and enhance visibility into critical medium voltage electrical distribution systems across Vertiv's portfolio.\nRESPONSIBILITIES\nServe as the subject matter expert for analyzing medium voltage system data, including parametric, telemetric, diagnostic, protection relay, and alarm data from MV switchgear, transformers, and distribution equipment.\nCollaborate with engineering, product management, technical support, and field service teams to validate data accuracy, troubleshoot issues, and deliver effective remediation strategies.\nSupport New Product Development and Introduction (NPDI) activities by defining telemetry requirements, validating SNMP/MODBUS/IEC 61850 data models, and ensuring monitoring readiness prior to product release.\nParticipate in design reviews and product development activities to ensure serviceability, safety, and digital integration requirements are incorporated into medium voltage product designs.\nLead onboarding of new products into Digital Services platforms, including data integration, protection relay alarm validation, and dashboard readiness.\nAnalyze system performance trends (e.g., load distribution, protection relay events, transformer thermal conditions, fault events) and drive continuous improvement initiatives.\nDevelop and maintain technical documentation, knowledge articles, and standards for integrating medium voltage products into Digital Services ecosystems.\nCollaborate with firmware, controls, and software teams to ensure consistency in data exposure and monitoring capabilities across MV product lines.\nSupport pilot deployments, beta testing, and early field validation of new products, capturing feedback and driving corrective actions.\nParticipate in customer engagements, escalations, and strategic projects related to medium voltage systems as required.\nQUALIFICATIONS\nMinimum Qualifications\nBachelor's degree in Electrical Engineering or equivalent experience required.\nMinimum of five years of experience in medium voltage electrical systems, MV switchgear, or critical power environments.\nStrong expertise in medium voltage distribution systems (1kV-38kV), including MV switchgear, transformers, ring main units, and protection relays, with demonstrated troubleshooting capability.\nExperience working with digital service or monitoring solutions to analyze and troubleshoot medium voltage system data.\nProven experience in system diagnostics, performance analysis, and fault investigation in medium voltage environments.\nExperience supporting New Product Development and Introduction (NPDI) activities, including collaboration with engineering and product teams.\nFamiliarity with product lifecycle processes, design reviews, and validation for digital service readiness.\nWorking knowledge of telemetry and communication standards such as IEC 61850, SNMP, MODBUS, DNP3, or API-based data models.\nExperience with cloud-based platforms for data analysis is highly desirable.\nExperience with protection relay systems (e.g., overcurrent, differential, ground fault protection) and arc flash analysis is preferred.\nExperience in data center or mission-critical environments preferred.\nExperience collaborating with global or cross-functional teams preferred.\nSkills and Competencies\nStrong analytical and troubleshooting skills with attention to detail.\nExcellent written and verbal communication skills.\nStrong organizational and time management abilities.\nAbility to work independently and manage multiple priorities in a dynamic environment.\nLeadership capability with the ability to guide technical discussions and influence outcomes.\nProficiency in Microsoft Office and web-based technologies.\nAbility to read and interpret electrical diagrams, single-line diagrams, and medium voltage protection schemes.\nStrong understanding of electrical safety principles, MV switching procedures, and system reliability.\nCustomer-focused mindset with a commitment to delivering high-quality service outcomes.\nPOSITION ELIGIBILITY REQUIREMENTS\nAbility to travel up to 20% as required.\nWillingness to work flexible schedules and support global operations.\nValid driver's license required.\nThe successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.\nOUR STRATEGIC PRIORITIES\nHigh-Performance Culture• Customer Focus\nOperational Excellence\nInnovation\nFinancial Strength\nVERTIV BEHAVIORS\nOwn it\nAct with urgency\nFoster a customer-first mindset\nThink big and execute\nLead by example\nDrive continuous improvement\nLearn and seek out development\nPromote transparent & open communication \nAbout Vertiv\nVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. 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