{"id":3187824,"url":"https://alion.io/job/vertiv-global-service-technology-program-manager","title":"Global Service Technology Program Manager","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":398,"ghost_share":0.005,"stale_share":0.857,"repost_share":0.01,"time_to_fill_p50_days":8,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Westerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":155000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":7,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-22T21:15:20Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T08:24:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Program Manager - Field Technology is responsible for leading the global strategy, development, deployment, and continuous improvement of technology solutions that enable the field service organization.\nThis role sits within Global Services and serves as a strategic program leader connecting Field Service, Service Technology, Digital Solutions, IT, Product Management, Engineering, and regional service organizations to deliver scalable technology capabilities that improve technician productivity, service execution, customer experience, data visibility, and operational performance.\nThe Program Manager owns a portfolio of field technology initiatives and leads complex, cross-functional programs from strategy and requirements through solution development, global deployment, adoption, stabilization, and continuous improvement.\nThe role is responsible for establishing program governance, aligning global and regional stakeholders, managing interdependencies, measuring business outcomes, and ensuring technology investments translate into measurable improvements in field service operations.\nThis position requires approximately 25% global travel to support field deployments, regional stakeholder engagement, technology implementations, user adoption activities, operational assessments, and key program milestones.\nKey Responsibilities\n1. Field Technology Program Leadership\nLead a portfolio of global Field Technology programs supporting the transformation of field service operations.\nEstablish program strategy, objectives, roadmap, milestones, governance, resources, and success measures.\nLead multiple interconnected projects and workstreams across Global Services, Technology, IT, Product Management, Engineering, and regional organizations.\nEstablish program-level priorities, dependencies, risks, decisions, and escalation paths.\nDrive execution across complex, matrixed organizations without direct authority.\n2. Field Service Technology Strategy\nPartner with Global Services leadership to define the future-state technology capabilities required to enable field service.\nIdentify opportunities to improve technician productivity, service quality, customer experience, and operational scalability through technology.\nDevelop and maintain a Field Technology roadmap aligned to business priorities and service transformation objectives.\nEvaluate emerging technologies including AI, automation, mobile applications, connected technologies, analytics, digital workflows, and knowledge solutions.\nTranslate field-service business needs into technology initiatives, priorities, and investment requirements.\n3. Global Deployment & Field Engagement\nLead global deployment strategies for Field Technology capabilities across regions.\nTravel globally, as required, to support technology deployments, regional readiness, field assessments, user acceptance testing, and critical program milestones.\nEngage directly with field technicians, regional service leaders, and local stakeholders to understand operational needs and technology adoption challenges.\nCoordinate regional readiness, training, communications, support, and change management.\nEstablish launch criteria, readiness assessments, hypercare plans, and transition-to-operations processes.\nIdentify adoption barriers and drive corrective actions with regional leadership.\n4. Connected Technician & Digital Field Experience\nLead programs supporting the digital experience of field service personnel, including:\nConnected technician applications and tools\nDigital service reporting and forms\nTechnician workflow automation\nMobile and field-service applications\nDigital troubleshooting and diagnostics\nService knowledge and guided resolution\nAI-enabled technician support\nField data capture and analytics\nCustomer and service documentation\nDigital communications and collaboration\nConnected equipment and service technologies\nEnsure solutions are designed around the actual field workflow and provide measurable value to technicians and customers.\n5. Program Governance & Portfolio Management\nEstablish and maintain governance for the Field Technology portfolio.\nProvide executive-level visibility into program health, risks, financial impact, resource requirements, dependencies, and business outcomes.\nLead program reviews with Global Services and cross-functional leadership.\nDevelop executive presentations, portfolio dashboards, status reports, and decision materials.\nDrive timely escalation and resolution of strategic issues.\nSupport portfolio prioritization, resource planning, and investment decisions.\n6. Business Value & Performance Management\nEstablish measurable business outcomes for Field Technology investments.\nDevelop KPIs related to technician productivity, adoption, service efficiency, quality, customer experience, and cost.\nMonitor benefits realization following deployment.\nUse field data, user feedback, operational metrics, and technology performance to identify improvement opportunities.\nLead continuous improvement initiatives to maximize the value of deployed technology.\n7. Cross-Functional Leadership\nServe as the Global Services program leader connecting:\nGlobal Services Leadership\nRegional Field Service Organizations\nService Technology\nDigital Solutions\nIT\nProduct Management\nEngineering\nCustomer Experience\nData & Analytics\nAI / Digital Transformation teams\nExternal technology partners and vendors\nBuild alignment across organizations and ensure field-service requirements remain visible throughout technology development and deployment.\n8. Transformation & Innovation\nIdentify and lead strategic initiatives that modernize field service delivery.\nAssess emerging technologies and determine potential application to field service.\nSupport development of AI-enabled, data-driven, and digitally connected service capabilities.\nDevelop pilots and proof-of-concepts where appropriate and establish pathways for enterprise scale.\nCreate repeatable frameworks, standards, playbooks, and operating models for future Field Technology deployments.\nRequired Qualifications\nBachelor's degree in Business, Engineering, Information Technology, Operations, Project Management, or related field.\n7+ years of experience in program management, technology transformation, field service, operations, digital transformation, or a related discipline.\nDemonstrated experience leading complex, global, cross-functional programs.\nExperience managing multiple projects and workstreams as part of a larger portfolio.\nExperience working across technology, operations, and business organizations.\nStrong understanding of program governance, portfolio management, risk management, change management, and benefits realization.\nDemonstrated ability to influence senior stakeholders in a matrixed global organization.\nStrong executive communication, facilitation, analytical, and problem-solving skills.\nWillingness and ability to travel globally approximately 25% of the time.\nPreferred Qualifications\nPMP, PgMP, Lean Six Sigma, or equivalent certification.\nMaster's degree in Business, Technology, Engineering, Operations, or related discipline.\nExperience in field service, industrial technology, data center infrastructure, manufacturing, or B2B technology.\nExperience with AI, machine learning, IoT, mobile technology, enterprise applications, data analytics, or digital platforms.\nExperience leading global technology deployments and organizational adoption.\nExperience developing technology roadmaps and transformation strategies.\nExperience managing technology vendors and strategic partners.\nThe successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.\nOUR STRATEGIC PRIORITIES\nHigh-Performance Culture• Customer Focus\nOperational Excellence\nInnovation\nFinancial Strength\nVERTIV BEHAVIORS\nOwn it\nAct with urgency\nFoster a customer-first mindset\nThink big and execute\nLead by example\nDrive continuous improvement\nLearn and seek out development\nPromote transparent & open communication \nAbout Vertiv\nVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. 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