{"id":3187825,"url":"https://alion.io/job/vertiv-global-service-technology-project-manager-2","title":"Global Service Technology Project Manager","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":411,"ghost_share":0.005,"stale_share":0.859,"repost_share":0.01,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Westerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":159000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"Confluence","optional":true},{"name":"Jira","optional":true},{"name":"Power BI","optional":true},{"name":"Smartsheet","optional":true},{"name":"Snowflake","optional":true},{"name":"Waterfall","optional":true}],"status":"live","first_seen_at":"2026-10-22T21:20:25Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T14:23:29Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Project Manager - Service Technology is responsible for leading the planning, execution, governance, and global deployment of technology-enabled initiatives that transform service delivery, technician productivity, customer experience, and lifecycle support.\nThis role sits within Global Services and serves as the project management lead for Service Technology initiatives, partnering closely with Product Management, Engineering, IT, Digital Solutions, Regional Services, and other cross-functional stakeholders to ensure technology solutions are designed, implemented, and operationalized with service requirements incorporated from concept through deployment.\nThe position manages complex, global, cross-functional programs involving digital service platforms, connected technician solutions, service applications, data and analytics, AI-enabled capabilities, knowledge solutions, predictive technologies, workflow automation, and other technologies that enable the future of service delivery.\nThe role is accountable for establishing project structure, driving execution, managing dependencies and risks, coordinating regional readiness, and ensuring solutions transition effectively into Global Services operations.\nKey Responsibilities\n1. Service Technology Project Leadership\nLead global Service Technology projects from initiation through implementation, stabilization, and transition to operations.\nEstablish project scope, objectives, milestones, deliverables, governance, resources, and success measures.\nDevelop and maintain integrated project plans across Global Services, Product Management, Engineering, IT, Digital, and regional teams.\nCoordinate multiple workstreams, dependencies, vendors, and cross-functional stakeholders.\nDrive accountability for project deliverables and proactively resolve barriers to execution.\nManage project risks, issues, decisions, assumptions, dependencies, and change requests.\n2. Service Requirements & Technology Readiness\nTranslate Global Services and field-service requirements into actionable technology project requirements.\nPartner with Service Technology, Product Management, Engineering, IT, and regional teams to validate solution requirements.\nEnsure service processes, technician workflows, customer requirements, data needs, and operational impacts are incorporated into solution design.\nCoordinate Service Design and technology readiness activities throughout the project lifecycle.\nIdentify gaps between technology capabilities and operational service requirements and drive resolution.\n3. Global Deployment & Regional Readiness\nLead global deployment planning for Service Technology solutions across regions.\nCoordinate regional readiness activities including process alignment, user acceptance testing, training, communications, documentation, support models, and adoption.\nEstablish launch criteria and readiness assessments for global and regional deployments.\nCoordinate hypercare and stabilization activities following implementation.\nEnsure lessons learned and operational improvements are incorporated into subsequent releases and deployments.\n4. Governance & Portfolio Management\nOperate within the Global Services PMO governance framework and project lifecycle.\nPrepare project status, executive summaries, dashboards, risk escalations, and decision materials.\nFacilitate project governance meetings and ensure timely escalation of critical issues.\nMaintain visibility to project health, schedule, scope, financial impact, resource requirements, and business outcomes.\nSupport portfolio-level prioritization and capacity planning for Service Technology initiatives.\nEnsure appropriate Global Services review and assessment are completed at required project gates.\n5. Technology Transformation & Continuous Improvement\nLead initiatives that improve technician productivity, service efficiency, customer experience, and operational scalability.\nIdentify opportunities to simplify service processes through digitalization, automation, AI, analytics, and connected technologies.\nEstablish measurable benefits and KPIs for technology-enabled service initiatives.\nUse project data, user feedback, operational metrics, and lessons learned to identify improvement opportunities.\nSupport development and continuous improvement of Global Services technology standards, playbooks, processes, and deployment methodologies.\n6. Stakeholder & Executive Management\nServe as the Global Services project management point of contact for assigned Service Technology initiatives.\nBuild effective relationships with senior leaders, Product Management, Engineering, IT, regional service organizations, and external partners.\nCommunicate complex technology and operational issues clearly to technical and non-technical stakeholders.\nProvide concise, fact-based recommendations to leadership regarding risks, tradeoffs, priorities, and decisions.\nDrive alignment across global and regional stakeholders with potentially competing priorities.\n7. Financial, Resource & Vendor Management\nDevelop and manage project budgets and resource requirements where applicable.\nTrack project financial performance, benefits, and resource utilization.\nCoordinate external technology partners, vendors, and implementation resources.\nEnsure vendor deliverables align with project scope, quality, timeline, and Global Services requirements.\nTypical Service Technology Portfolio\nProjects may include, but are not limited to:\nConnected technician and field-service applications\nDigital service forms and reporting\nService workflow automation\nAI-enabled service and knowledge solutions\nPredictive maintenance and predictive service technologies\nTechnician productivity and field-service tools\nService data, analytics, and reporting platforms\nCustomer and service knowledge management\nDigital troubleshooting and diagnostic solutions\nService process digitalization\nMobile and connected service technologies\nService technology integrations and platform migrations\nService readiness for new products and digital offerings\nTechnology-enabled service transformation initiatives\nRequired Qualifications\nBachelor's degree in Business, Engineering, Information Technology, Operations, Project Management, or a related field.\n5+ years of project or program management experience in a complex global organization.\nDemonstrated experience leading cross-functional technology, digital transformation, service, or operational improvement initiatives.\nExperience managing projects across multiple regions and functional organizations.\nStrong understanding of project management methodologies, governance, risk management, and change management.\nDemonstrated ability to manage multiple projects and priorities in a matrixed environment.\nStrong communication, facilitation, presentation, and stakeholder-management skills.\nExperience working with technology, digital, data, or enterprise systems teams.\nPreferred Qualifications\nPMP, PMI, PRINCE2, Lean Six Sigma, or equivalent certification.\nExperience in field service, industrial technology, manufacturing, data center, infrastructure, or B2B technology environments.\nExperience with AI, analytics, connected products, IoT, digital platforms, or enterprise technology transformation.\nExperience leading global technology deployments and adoption programs.\nExperience with Agile, hybrid, or waterfall project methodologies.\nExperience working with platforms such as Jira, Confluence, Smartsheet, Power BI, SAP, Oracle, Snowflake, Microsoft 365, or similar enterprise tools.\nMaster's degree in Business, Technology, Engineering, Operations, or related discipline.\nCore Competencies\nGlobal Program Leadership\nAbility to lead complex initiatives across regions, functions, and organizational boundaries.\nTechnology & Digital Acumen\nAbility to understand technology capabilities and translate them into practical service outcomes without requiring the role to be the technical solution owner.\nService Orientation\nStrong understanding of field service, technician workflows, customer experience, operational readiness, and lifecycle support.\nExecution & Accountability\nStrong bias toward action, disciplined follow-through, and ownership of project outcomes.\nStrategic Thinking\nAbility to connect individual technology initiatives to broader Global Services transformation and business objectives.\nExecutive Communication\nAbility to synthesize complex information into clear status, risks, recommendations, and decisions for leadership.\nChange & Adoption Leadership\nAbility to drive organizational readiness, stakeholder alignment, user adoption, and sustainable operational transition.\nSuccess Measures\nSuccess in this role is demonstrated through:\nOn-time and effective delivery of Service Technology initiatives.\nSuccessful global and regional deployment readiness.\nImproved technician productivity and service efficiency.\nIncreased adoption and utilization of deployed technologies.\nReduction of manual service processes and operational friction.\nEffective management of project risks, dependencies, and escalations.\nClear alignment between technology solutions and Global Services requirements.\nMeasurable business and customer outcomes from technology investments.\nSuccessful transition of technology solutions into sustainable Global Services operations.\nOrganizational Positioning\nThe Project Manager - Service Technology operates as part of the Global Services PMO and provides project leadership for the Service Technology portfolio.\nThe successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.\nOUR STRATEGIC PRIORITIES\nHigh-Performance Culture• Customer Focus\nOperational Excellence\nInnovation\nFinancial Strength\nVERTIV BEHAVIORS\nOwn it\nAct with urgency\nFoster a customer-first mindset\nThink big and execute\nLead by example\nDrive continuous improvement\nLearn and seek out development\nPromote transparent & open communication \nAbout Vertiv\nVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. 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