{"id":1987172,"url":"https://alion.io/job/vertiv-hvac-cooling-customer-engineer-red-oak-4","title":"HVAC Cooling Customer Engineer - Red Oak","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":403,"ghost_share":0,"stale_share":0.881,"repost_share":0.002,"time_to_fill_p50_days":5,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Red Oak, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":179000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":5578},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T16:15:02Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-19T12:25:08Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"POSITION SUMMARY\nA Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.\nRESPONSIBILITIES\nROLE\nRely on direction to accomplish goals\nPerform a number of work-related tasks\nCapable of working under direct supervision or independently based upon training\nMaintain certifications per Job requirements\nTECHNICAL\nRender on site and phone assistance to customers.\nCommunicate with National Technical Support on equipment issues\nPerform work related tasks according to company guidelines for scheduled maintenance\nImplement Field Change Notices according to published guidelines\nKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips\nSAFETY\nOperate in a safe manner in accordance with published safety guidelines\nMust wear appropriate PPE as per company guidelines and accordance with job duties\nAdhere to work hours policy guidelines - “14 hours rule”\nReport all work related accidents or injuries within 24 hours to the appropriate personnel.\nADMINISTRATION\nProvide accurate and timely reporting according to company guidelines\nTimecards, expense reports, mileage reports, ticket closure, forms et al.\nMaintain individual inventory in accordance with company policy\nMaintain company property according to company policies\nVehicle, credit cards, PPE, test equipment, laptop, pager, et al.\nCUSTOMER SATISFACTION\nProvide proper and adequate communication to internal and external customers\nProvide estimated time of arrival to the customer for where applicable\nComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment\nStrive to provide all customers a “first time fix” for their equipment\nMaintain customer satisfaction rates according to company guidelines\nAttend Customer Meetings as required\nPERFORMANCE\nMaximize productivity by combining service opportunities\nComplete all work in an efficient and timely manner\nCapable of making technical and commercial decisions under pressure\nProperly evaluate site and equipment for appropriate billing status\nMaintain productive utilization rate according to company guidelines\nPerform inventory cycle counts according to company guidelines\nAdhere to company dress code and safety regulations\nMeet or exceed on-site response time requirements for each customer\nUnderstand and comply with company startup/escalation processes and procedures\nMaintain proper and adequate level of internal communications\nManagers, co-workers, Support Services, electronic communications, et al.\nPerform several work-related tasks\nCapable of working under direct supervision or independently based upon training\nMaintain certifications per Job requirements \nQUALIFICATIONS\nRequired experience (one or more of the following)\nHigh School Diploma or G.E.D. equivalent\nHVAC - Certificate Program degree or equivalent experience in the field.\nSix years military experience in a related field\nEquivalent industry experience with EPA refrigerant license\nBasic electrical knowledge \nInterpersonal Skills\nProfessional\nReliable\nTeam Player\nFamiliarity with electrical / electronic test equipment and fundamentals\nMust be able to read and interpret electrical line diagrams and blueprints\nWorking knowledge of OHM’s law and HVAC theory\nTechnical skills\nAbility to make basic site evaluation skills to include: environmental temperature, and general operating conditions\nElementary fix/repair techniques based on directed supervision\nCapable of completing tasks and return unit to full operating conditions based upon directed supervision\nAbility to summarize and report all work related tasks performed\nStrong skill sets:\nCommunication skills\nCustomer service skills\nTroubleshooting skills\nSafety procedures\nOrganizational and planning skills\nComputer skills\nMechanical aptitude\nPHYSICAL & ENVIRONMENTAL DEMANDS\nWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds\n\nExtreme cold (below 32*)\nExtreme heat (above 100*)\nNoise Level (Medium / High need to shout to be heard)\nWorking around moving machinery (fork-lifts, tractors)\nProtective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)\nWork outdoors (no effective protection from weather)\nNotes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.\nWORKING CONDITIONS:\nTravel is required\nFlexible schedules (weekends, evenings, and holidays)\nMay have on-call responsibility\nValid driver’s license \nMust be at least 18 years old","description_format":"text","description_chars":5601,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["HVAC & Refrigeration","Servers & Data Center Hardware","Power Supplies & Power Electronics"],"lifecycle":[{"event":"open","at":"2026-10-07T03:13:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 1","filings_12m":14,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":108500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.36,"p_room":0.35,"age_days":12,"expected_fill_days":5,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-hvac-cooling-customer-engineer-red-oak-4","json_url":"https://alion.io/job/vertiv-hvac-cooling-customer-engineer-red-oak-4.json","meta":{"generated_at":"2026-10-19T14:49:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10863,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-hvac-cooling-customer-engineer-red-oak-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-hvac-cooling-customer-engineer-red-oak-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-hvac-cooling-customer-engineer-red-oak-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-hvac-cooling-customer-engineer-red-oak-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-hvac-cooling-customer-engineer-red-oak-4"}]}