{"id":1559011,"url":"https://alion.io/job/vertiv-it-analyst","title":"IT Analyst","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":333,"ghost_share":0,"stale_share":0.865,"repost_share":0.003,"time_to_fill_p50_days":3,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Reynosa, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":848},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-30T17:37:25Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-02T17:40:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"POSITION SUMMARY\nThe IT End User Services Senior Analyst role is responsible for providing proficient technical support to users, following standardized processes to resolve issues related to end-user computing digital assets. This position requires deeper technical expertise than the End User Services Analyst and involves working closely with external suppliers and the Platform Service Team to ensure the efficient operation of corporate infrastructure and IT projects.\n\nRESPONSIBILITIES\nDiagnose and troubleshoot hardware/software issues to document and resolve problems.\nProvide second-level user support for complex issues that cannot be resolved remotely by the Service Desk.\nEnsure incident management by responding to service desk requests via multiple communication channels and escalating as necessary.\nLead hands-on support for IT project implementations and perform additional job-related duties as assigned.\nCollaborate with cross-functional teams to solve end-user technology issues.\nAssist with asset management and maintain stock levels of spare equipment.\nSupport the Platform Service Team in backup operations and PC replacement programs.\nKeep IT management informed about the state of local infrastructure.\n\nQUALIFICATIONS\nStrong sense of ethics and capacity to interact with stakeholders.\nExcellent collaboration and communication (Verbal and written) skills.\nProficiency bilingual (Spanish/English) language competency required.\nBachelor's degree or equivalent experience.\n2-4 years of experience in MS Windows desktop operating system deployment.\nStrong understanding of software distribution tools and network infrastructure principles.\nExperience with Mobile Device Management.\nExperience with ITSM systems like ServiceNow.\nPHYSICAL & ENVIRONMENTAL DEMANDS\nMedium lifting (30 lbs. - 45 lbs.)\nFrequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders).\n\nTIME TRAVEL REQUIRED\n10%\nCORE COMPETENCES\nOwn It\nAct With Urgency\nFoster a Customer-First Mindset\nThink Big and Execute\nLead by Example\nDrive Continuous Improvement\nLearn and Seek Out Development\nPromote Transparency and Open Communication\nOUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Inclusion.\nOUR STRATEGIC PRIORITIES\nHigh-Performance Culture• Customer Focus\nOperational Excellence\nInnovation\nFinancial Strength\nVERTIV BEHAVIORS\nOwn it\nAct with urgency\nFoster a customer-first mindset\nThink big and execute\nLead by example\nDrive continuous improvement\nLearn and seek out development\nPromote transparent & open communication \nAbout Vertiv\nVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .\n#LI-JM1","description_format":"text","description_chars":4382,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-01T03:21:39Z"}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.522,"p_room":0.9,"age_days":1,"expected_fill_days":3,"reasons":["conf:2","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-it-analyst","json_url":"https://alion.io/job/vertiv-it-analyst.json","meta":{"generated_at":"2026-10-03T04:38:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4853,"day_limit":5000,"remaining_today":147,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}