{"id":2792676,"url":"https://alion.io/job/vertiv-it-end-user-services-analyst-2","title":"IT End User Services Analyst","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":320,"ghost_share":0,"stale_share":0.844,"repost_share":0.006,"time_to_fill_p50_days":4,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pelzer, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":119000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":898},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-22T15:46:58Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-10-18T12:58:10Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":117},"description":"POSITION SUMMARY\nThe IT End User Services Analyst provides foundational technical support to all users. They assist in analyzing and troubleshooting issues related to end-user computing digital assets (e.g., laptops, desktops, printers, mobile phones) and serve as a point of escalation for incidents that require local resolution. They work alongside the Platform Service Team to support corporate infrastructure and participate in various IT projects. \nRESPONSIBILITIES\nRespond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary. \nProvide second-level user support for hardware and software issues. \nAssist in hardware and software installation/configuration according to corporate policies and guidelines. \nAid in troubleshooting and diagnosing hardware/software errors. \nSupport PC replacement programs and emergency equipment exchanges. \nProvide hands-on assistance for IT project implementations. \nHelp with local backup operations in alignment with corporate policies. \nMaintain confidentiality on all user data and related information. \nPerform miscellaneous job-related duties as assigned. \nStrong emphasis on Manufacturing and/or Plant experience \nMatrix management style \nQUALIFICATIONS\nBachelor's degree or equivalent experience. \nA+ certificate or 1-2 years’ experience with a technical support environment \nEnd User and/or Customer Facing support \n1-3 years of experience in MS Windows desktop operating system deployment. \nBasic understanding of Software Distribution and Patch Management tools. \nAbility to create and manage IT tickets effectively is required. Experience with ServiceNow preferred \nBasic knowledge of network infrastructure and security principles. \nExperience with Apple Mac deployment and support is a plus \nPHYSICAL & ENVIRONMENTAL DEMANDS\nMedium lifting (30 lbs. - 45 lbs.) \nFrequent standing, kneeling, crawling, stooping, bending, twisting, and climbing (stairs, ladders). \nTIME TRAVEL REQUIRED\n10% \nThe successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.\nOUR STRATEGIC PRIORITIES\nHigh-Performance Culture\nCustomer Focus\nOperational Excellence\nInnovation\nFinancial Strength\nVERTIV BEHAVIORS\nOwn it\nAct with urgency\nFoster a customer-first mindset\nThink big and execute\nLead by example\nDrive continuous improvement\nLearn and seek out development\nPromote transparent & open communication\nAbout Vertiv\nVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.\nWork Authorization\nNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.\nEqual Opportunity Employer\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .\n#LI-RB1","description_format":"text","description_chars":4358,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-17T20:36:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 1","filings_12m":14,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":108500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.055,"p_room":0.28,"age_days":117,"expected_fill_days":5,"reasons":["conf:0","win:tail","crowd:junior,brand"],"computed_at":"2026-10-18T13:20:10Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-it-end-user-services-analyst-2","json_url":"https://alion.io/job/vertiv-it-end-user-services-analyst-2.json","meta":{"generated_at":"2026-10-18T13:20:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19823,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-it-end-user-services-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-it-end-user-services-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-it-end-user-services-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-it-end-user-services-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-it-end-user-services-analyst-2"}]}