{"id":4156854,"url":"https://alion.io/job/vertiv-it-end-user-services-analyst-3","title":"IT End User Services Analyst","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":479,"ghost_share":0.004,"stale_share":0.877,"repost_share":0.006,"time_to_fill_p50_days":16,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T05:53:18Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T14:23:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"2. KEY RESPONSIBILITIES\nA. IT Infrastructure Support\nProvide daily technical support for IT infrastructure, including computers, laptops, printers,\nservers, and network equipment by IT serviceNOW\nInstall, configure, maintain, and troubleshoot IT hardware and software by IT serviceNOW.\nPerform preventive maintenance, system upgrades, and hardware replacement.\nMonitor IT infrastructure performance and report recurring issues.\nMaintain IT asset inventories and infrastructure documentation.\nB. Network and LAN Support\nInstall and troubleshoot LAN cables, network ports, switches, routers, and wireless access\npoints instruction by IT network team.\nConfigure and troubleshoot IP addresses, DNS, DHCP, and network connectivity.\nSupport network cabling and desktop computer connections for office areas, meeting rooms,\nand production lines.\nCoordinate with network teams and service providers to resolve connectivity issues.\nAssist with network rack installation, patch panel connections, and cable management.\nC. Desktop and End-User Support\nInstall and configure desktop computers, laptops, monitors, printers, and peripherals.\nDeploy operating systems, applications, and security updates.\nTroubleshoot Windows operating system, hardware, software, and user access issues.\nSupport Microsoft 365 applications, email, and collaboration tools.\nProvide timely technical support and resolve incidents within agreed service-level\nagreements (SLAs).\nD. IT Security and Maintenance\nPerform routine security patching and software updates.\nEnsure antivirus and endpoint protection are functioning correctly.\nFollow IT security policies and standard operating procedures.\nAssist with backup checks, data recovery, and troubleshooting security-related incidents.\n3. REQUIRED COMPETENCIES, QUALIFICATIONS, AND EXPERIENCE\nQualifications and Requirements\nDiploma or Bachelor's degree in Information Technology, Computer Science, or a related\nfield.\nExperience in IT support, desktop support, or infrastructure support.\nKnowledge of Windows operating systems, computer hardware, and troubleshooting.\nBasic understanding of LAN/WAN, TCP/IP, DNS, DHCP, switches, and structured cabling.\nFamiliarity with Microsoft 365, Microsoft Intune, Active Directory, and endpoint\nmanagement.\nGood communication, troubleshooting, documentation, and problem-solving skills.","description_format":"text","description_chars":2341,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-12T10:52:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-it-end-user-services-analyst-3","json_url":"https://alion.io/job/vertiv-it-end-user-services-analyst-3.json","meta":{"generated_at":"2026-11-14T17:23:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20137,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-it-end-user-services-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-it-end-user-services-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-it-end-user-services-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-it-end-user-services-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-it-end-user-services-analyst-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4156854}},{"tool":"search_jobs","arguments":{"company":"vertiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4156854},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}