{"id":2819397,"url":"https://alion.io/job/vertiv-it-support-specialist-poland","title":"IT Support Specialist - Poland","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":411,"ghost_share":0.005,"stale_share":0.859,"repost_share":0.01,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102240,"max":127800,"currency":"PLN","period":"month","gross":true,"usd_annual":394896},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-12T12:42:58Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-28T01:14:10Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.\nWe're now looking for an IT Support Analyst in Warsaw, Poland!\nAs an IT Support Analyst at Vertiv, you will play a key role in delivering 1st and 2nd level IT support to users across Eastern Europe. As part of the global IT Site Support team, you will help ensure the reliable operation of IT infrastructure and services, aligning local business requirements with global standards, policies, and procedures.\nYour responsibilities will include administering IT systems, configuring and maintaining hardware and software, providing user training and technical guidance, and supporting day-to-day IT operations. You will also contribute to global IT initiatives focused on service improvements and the deployment of new technologies. This position reports directly to the regional IT Manager.\nDUTIES & RESPONSIBILITIES:\nTimely IT Support:Provide timely IT support for Vertiv employees.\nProvide On-Shift support for network outages or other P1 and P2 incidents.\n\nTroubleshooting and Prevention:Troubleshoot issues and take a proactive approach to prevent possible technical problems.\n\nTicketing System:Track work and user requests through the global ticketing system.\n\nAsset Management:Manage hardware and software assets.\n\nAdministrative Tasks:Manage Active Directory Objects.\nManage file server access rights.\n\nGlobal Collaboration:Collaborate with global IT teams on projects, requests, and problems.\n\nSecurity and Compliance:Strictly adhere to corporate security and data retention policies.\nManage antivirus protection and other applications of client computers.\nImplement hard-drive encryption on corporate laptops.\n\nOperating Systems:Implement and manage Microsoft Clients and Server operating systems.\n\nNetwork Support:Supervise and maintain network rooms \nCommunicate issues with the global networking teams and provide the necessary local assistance.\n\nTraining and Consulting:Provide training to new employees on existing technology.\nConsult employees on potential uses of existing technology.\n\nNetwork Access:Provide network access for all employees.\n\nEquipment Preparation and Installation:Prepare new IT equipment, software, and workstations.\nInstall security updates, dependencies, and required software.\nConnect and set up hardware at work desks.\nManage cable organization on users' work desks.\n\nUser Account Administration:Manage user network accounts and passwords as required.\n\nSystem Monitoring and Maintenance:Monitor critical IT systems.\nSupervise and maintain network rooms.\n\nDisposal and Security:Identify and prepare hardware for disposal.\nImplement and manage different engineering software tools.\n\nService Coordination:Organize repairs with authorized service partners.\nPrepare IT equipment in meeting rooms.\n\nPlanning and Budgeting:Assist in planning and executing the annual IT operating plan.\nProvide assistance and opinions in planning and executing the annual budget for IT equipment and ongoing services.\nDefine and make recommendations regarding IT equipment needs according to business requests.\n\nAdditional Tasks:Perform any other tasks given by the direct manager or management in connection with the responsibilities of the position and compliance with the law.\n\nMINIMUM QUALIFICATIONS: (Knowledge, Skills and Abilities Required.)\nTechnical skills: \nExcellent knowledge of client and server Windows operating system\nGood knowledge of network technology and protocols\nTroubleshooting of hardware and software problems\nActive user of MS Office incl. Excel, Word, PowerPoint\nNot mandatory but welcome: Microsoft, Cisco, ITIL or similar certification\nPractical skills: Good analytical skills, Assessment skills, Organizational skills\nCore competencies: good communication skills Initiative, Creative, Persuasive, Able to deal with conflict, Problem solving, Detail oriented, Analytical.\nBASIC QUALIFICATIONS:\n(The minimum education, certification, special training, and minimum 3 years of experience required to do a satisfactory job.)\nBachelor´s degree in Information science/computer science/MIS \n3 + years on similar positions.\nActive English\nMandatory requirements (to be finished within first month of employment):\nQMS, EMS, Health & Safety, Ethics, and ITC training\nIf YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!\nThe successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.\nOUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.\nOUR STRATEGIC PRIORITIES\nCustomer Focus\nOperational Excellence\nHigh-Performance Culture\nInnovation\nFinancial Strength\nOUR BEHAVIORS\nOwn It\nAct With Urgency\nFoster a Customer-First Mindset\nThink Big and Execute\nLead by Example\nDrive Continuous Improvement\nLearn and Seek Out Development\nThe anticipated salary range for this role in Warsaw, Poland is between PLN 102,240 to PLN 127,800 gross per year (based on a full-time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities.\nAt Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.\nVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers","description_format":"text","description_chars":7295,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-18T16:07:42Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.117,"p_room":0.28,"age_days":75,"expected_fill_days":8,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":394896,"is_top_pay":true},"html_url":"https://alion.io/job/vertiv-it-support-specialist-poland","json_url":"https://alion.io/job/vertiv-it-support-specialist-poland.json","meta":{"generated_at":"2026-10-28T01:25:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1810,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-it-support-specialist-poland"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-it-support-specialist-poland"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-it-support-specialist-poland"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-it-support-specialist-poland\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-it-support-specialist-poland"}]}