Logistics Coordinator I

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don’t just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology-and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Order Placement

• Responsible in order placement of Service Request Orders, Tools and PPE and mis-shipments in a timely manner with 100% accuracy.
• Responsible in reviewing CPQ quotes (P3-P5) in Order Review status and submit quotes to progress an order in EBS.
• Communicates backordered parts to both internal and external customers and services planners regarding parts that are not available to ship yet.
• Responsible in notifying manufacturing plants and planners regarding orders that are scheduled to pull from their location.
• Responsible in identifying the cost-effective shipping method for Down Unit and High Priority or Critical orders
• Responsible in releasing order deliveries of available items and shipping based on customer requested dates, cost, logistics and inventory allocation as necessary.

Parts Quote

• Generates parts quote using CPQ
• Works with planners and communicates lead time appropriately
• Communicates with pricing team for parts having pricing issues

Research

• Provides complete and precise part information and communicates obsolete and superseded parts and discusses alternative replacements if any.

Tracking

• Responsible in tracking shipment of processed orders coming from the different warehouses or manufacturing plants until the shipment is fulfilled/delivered.
• Responsible in tracking endorsed P1 Orders through the Smartsheet Tracker that may require timely updates and monitoring and accurately utilizing the features to initiate workflow emails for effective communication

Complexity

• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Value-adding activities to provide insightful interface, improved relationships and committed partnership with and for the customers. Successful delivery of this KRA is determined from the perspective of the customer in relation to business results.

• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implement error-proofing method to ensure all transactions done are accurately
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers
• Coordinates with other teams/support to complete the request of customers.
• May monitor team service level and assists in workload distribution
• May conduct team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
• May assist colleagues in answering general escalations from customers
• May handle specialized queries from customers

Supervision

• Work is closely managed and follows detailed instructions
• Seeks regular guidance and advice from supervisor

• Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
• Plans, executes and manages own workload and projects in cooperation with line leaders.
• Plans, executes and manages own workload and assigned tasks in cooperation with line leaders.
• Participates in team meetings, huddles and information cascades. Shares best practices, lessons learned, process and product updates during team huddles/meetings
• Proper, accurate and effective use of all tracking tools
• Proper call in procedure for unscheduled absences. Proper notification for coming in late at work.

Continuous Improvement

• An ongoing effort to improve products, services, or processes, and the integration of these improvements to standard processes and protocols -- can be applied in a micro (Individual improvement) or macro (organization-wide) level.

• Identifies problems areas and sources, offers possible solutions and escalates to line leaders/seniors when necessary.
• Completes personal individual development plan and implements agreed training/development activities.
• Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing and consolidating information into forms that can be used for decision making of the top management.
• Support projects related to quality improvement (such as Think Customer, QMS, etc.)

Team Support and Development

• Individual contribution to further team effectiveness and development towards better efficiency, productivity, support quality and quality of work life.

• Actively participates in team activities and initiatives.
• Fulfill other reasonable duties and projects as required.
• Serves as back-up for next level similar or related function for business continuity.
• Coordinates and networks with other members of the team to complete assigned projects and programs.
• Participates in cross-business unit committees as a contributor.

QUALIFICATIONS

• Bachelor’s degree in business, purchasing, sales, supply chain or logistics, or related discipline
• Strong knowledge of the support (quotation and order entry fulfilment)
• Knowledgeable of MS Outlook and MS Office applications
• Knowledge in various software applications such as: SharePoint, Oracle, Smartsheet
• Excellent oral and written communication skills
• Excellent organization and prioritization skills are necessary
• Demonstrated ability to meet deadlines
• Detail-oriented
• A team player, with a positive attitude
• Excellent time management and problem-solving skills
• Fluency in written and spoken American English is required
• Knowledge of US geography and transportation systems

The successful candidate will embrace Vertiv’s core principles & behaviors to help execute our strategic priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example