Operations Technical Training Specialist

POSITION SUMMARY

The Manufacturing Training Specialist is responsible for designing, planning, and delivering effective technical and non-technical training programs that support new product introductions, operational readiness, and workforce capability development. This role ensures associates acquire the knowledge, skills, and behaviors required to perform safely, efficiently, and consistently across manufacturing operations.

Training is delivered through classroom instruction, laboratory environments, production floor activities, and digital platforms. The Specialist partners closely with Operations, Safety, Quality, Engineering, and Subject Matter Experts to maintain current, relevant training content; track learning progress; and ensure training transfer to the job. Through standardized learning strategies and continuous improvement, this role directly supports operational excellence, compliance, and business performance.

RESPONSIBILITIES

• Always work with Safety, Quality, & Respect in mind, demonstrating the value of training as a driver of operational performance, compliance, and workforce engagement.
• Create and manage training schedules for all departments; track participation, completion, and outcomes; and generate reports to support leadership decision-making.
• Deliver onboarding and refresher training for new hires and existing associates using appropriate instructional methods aligned to audience and learning objectives.
• Collect, analyze, and evaluate feedback and performance data from employees and leaders to identify skill gaps and training needs.
• Remain current on learning methodologies by attending seminars, workshops, and meetings, applying best practices to future training initiatives.
• Recruit, onboard, coach, and evaluate new Trainers, including delegation of training activities and performance reviews.
• Promote training opportunities across the organization, clearly communicating value, expectations, and benefits to drive participation.
• Communicate scheduled training events and actively track associate progress and completion.
• Recommend training materials, tools, and delivery methods; manage training equipment, facilities, and the assigned training budget.
• Lead teams of instructors in the design, development, and delivery of technical training programs supporting Vertiv personnel.
• Establish strong working relationships with key stakeholders to continuously gather input and feedback, ensuring curriculum relevance and evolution.
• Design training programs that ensure effective transfer of learning to the job, including pre-work, instructor-led sessions, hands-on labs, assessments, post-work, and on-the-job training plans.
• Support development of a comprehensive organizational training strategy, including technical, non-technical, onboarding, refresher, new product, and product enhancement training.
• Assist trainers in developing quarterly and annual technical training calendars aligned to business demand.
• Implement and sustain a Train-the-Trainer certification program to ensure consistent delivery standards.
• Establish and maintain technical skill assessment tools to enable customized learning paths and improved team performance.
• Develop and maintain standard work for the Learning and Development journey to support scalability and consistency.
• Manage and continuously improve technical learning centers.
• Apply Adult Learning Theory, eLearning, and blended learning methodologies to improve training effectiveness and learner experience.
• Develop and execute an eLearning strategy (webinars, video, self-paced, on-demand) to expand training reach and efficiency.
• Leverage the Learning Management System (LMS) to deploy, track, and report on global training initiatives and certification programs.
• Lead continuous improvement initiatives focused on training quality, effectiveness, and efficiency.
• Maintain accurate training records and ensure readiness for internal and external audits.
• Improve training compliance with all safety, quality, and regulatory requirements.
• Clearly explain and demonstrate procedures to operators to ensure understanding and correct execution.
• Perform other related duties as assigned.

QUALIFICATIONS

• Strong time management, public speaking, problem-solving, and written and verbal communication skills.
• Proficiency in word processing, presentation, and data analysis tools.
• Experience operating instructional media and training equipment.
• Knowledge of traditional and modern training methodologies and techniques.
• Strong organizational, leadership, and interpersonal skills with attention to detail.
• Ability to manage multiple priorities and analyze data to drive decisions.
• Demonstrated ability to evaluate learning needs and present effective performance solutions.
• High analytical capability to resolve complex technical, human, and administrative challenges.
• Ability to motivate, influence, and coach individuals without direct reporting authority.
• Experience delivering engaging technical content in classroom and hands-on environments.
• Experience with LMS platforms, survey tools, and Microsoft Office applications.
• Experience designing technical lab environments for power, thermal, and data center technologies.
• Proven experience partnering with senior leadership to align training strategies with business objectives.
• Experience engaging and managing Subject Matter Experts to support effective training delivery.
• Background in Learning & Development, including learning architecture, frameworks, and instructional methodologies.
• Familiarity with blended learning tools and technologies.
• Experience with IT best practice frameworks (ITIL, LEAN, Oracle) and Operational Excellence methodologies.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Please list all physical and environmental demands that may be performed on a regular basis.

TIME TRAVEL REQUIRED

• 10% or If Required

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

Safety

• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

OUR STRATEGIC PRIORITIES

Customer Focus

• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

Own It

• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying for or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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