{"id":2070248,"url":"https://alion.io/job/vertiv-sales-operations-support-lead-coordinator-2","title":"Sales Operations & Support Lead Coordinator","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":403,"ghost_share":0,"stale_share":0.881,"repost_share":0.002,"time_to_fill_p50_days":5,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-08T03:43:17Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-20T02:19:39Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Join a High-Performance Culture That Drives Innovation and Excellence\nAt Vertiv, we don’t just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology -and we need bold, high-performing individuals like YOU to take us to the next level.\nWhy Vertiv?\nHigh-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. \nLeadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture. \nLimitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.\nA Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. \nPosition Summary:\nThe Lead Coordinator - Order Management is a senior-level role responsible for driving operational excellence across the end-to-end Order-to-Cash process. This position supports high-value and complex order flows (~$50M+) involving resellers, OEMs, and direct customers, while leading coordination efforts with internal and external stakeholders to ensure order accuracy, fulfillment readiness, and issue resolution.\nBeyond core processing duties, the Lead Coordinator plays a pivotal role in mentoring junior team members, enforcing quality assurance standards, and actively participating in process improvement initiatives. The role also involves leading regular calls with cross-functional teams (Sales, Production, Engineering, Logistics, and Finance) to maintain order hygiene and resolve systemic or high-impact issues. This position demands strong functional knowledge, sound analytical thinking, a detail-oriented mindset, and the ability to lead through influence in a dynamic, collaborative environment.\nJob Responsibilities:\nFunctional Expertise & Order Management Execution OversightAccurately manage and process complex and specialized customer orders, including configuration changes, rebuild/repair orders, VIP and non-standard requests.\nReview and validate critical customer data-purchase orders, pricing, part numbers, quantities, and descriptions-to ensure order completeness and compliance with product and pricing guidelines. - add CO quality check list\nMonitor and process Return Materials Authorizations (RMA), after-invoice adjustments, and MCORs involving ship-loose items and additional services efficiently to prevent shipment delays or credit holds.\n\nStakeholder Communication & Cross-Functional LeadershipLead recurring operational meetings and calls with Sales, Production, Finance, and other stakeholders to ensure alignment on order status, Scheduled Ship Dates (SSD), and resolution of fulfillment challenges.\nServe as the first escalation point for complex or urgent order-related issues, coordinating timely and effective resolution across departments.\nAct as a liaison between back-office order management and frontline teams, ensuring transparency, clear communication, and responsiveness to business needs.\nServe as backup for leadership functions or peers to ensure continuity during absences or peak load.\n\nMonitoring, Reporting & Issue ResolutionMaintain rigorous order hygiene by monitoring SSD alignment, backlog push-outs, and unprocessed order queues.\nProactively escalate and follow up on critical issues impacting manufacturing, shipment schedules, or customer commitments.\nAnalyze order trends, discrepancies, and operational data, producing weekly and ad hoc reports with actionable insights for management and stakeholders.\n\nMentoring & Quality AssuranceMentor junior coordinators by sharing best practices, offering guidance on handling complex scenarios, and reinforcing adherence to established processes.\nConduct peer reviews and participate in quality audits to ensure accuracy, consistency, and compliance with order management standards.\nFoster a culture of accountability, continuous learning, and operational excellence within the team.\n\nProcess Improvement & Operational ExcellenceProactively identify process inefficiencies, system gaps, or recurring issues; collaborate with process owners and leadership to propose and implement practical solutions\nSupport and lead process improvement initiatives focused on reducing cycle times, minimizing errors, and enhancing customer and internal stakeholder experiences.\nAssist in testing, validating, and rolling out enhancements to order management tools, systems, and procedures to optimize operations.\n\nQualifications:\nBachelor’s degree in Business, Supply Chain, Engineering, or related discipline preferred.\nMinimum 5+ years of experience in order management within manufacturing or engineering industries, including supervisory or lead responsibilities.\nDeep knowledge of ERP systems (Oracle, SAP, or equivalent), BOM structures, and order configuration tools\nStrong analytical skills with keen attention to detail and problem-solving capabilities.\nExcellent communication, stakeholder management, and leadership skills.\nProven ability to manage escalations and lead cross-functional teams toward resolution.\nExperience in shared services or back-office models strongly preferred.\nProficiency in MS Excel and reporting tools (e.g., Power BI) advantageous.","description_format":"text","description_chars":5892,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-08T06:12:56Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.35,"age_days":11,"expected_fill_days":5,"reasons":["conf:2","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-sales-operations-support-lead-coordinator-2","json_url":"https://alion.io/job/vertiv-sales-operations-support-lead-coordinator-2.json","meta":{"generated_at":"2026-10-20T04:32:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5126,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-sales-operations-support-lead-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-sales-operations-support-lead-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-sales-operations-support-lead-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-sales-operations-support-lead-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-sales-operations-support-lead-coordinator-2"}]}