{"id":2070247,"url":"https://alion.io/job/vertiv-sales-operations-support-senior-coordinator","title":"Sales Operations & Support Senior Coordinator","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":403,"ghost_share":0,"stale_share":0.881,"repost_share":0.002,"time_to_fill_p50_days":5,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-08T03:48:26Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-19T12:25:08Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Position Summary:\nThe Senior Coordinator - Order Management plays a critical role in supporting the seamless execution of the Order-to-Cash process by ensuring the accurate and timely processing of complex and high-volume sales orders (~$50M) across diverse customer segments, including resellers, national VARs, OEMs, and direct end-users. This role enhances operational efficiency, supports sales effectiveness, and safeguards customer satisfaction by balancing business objectives with customer requirements. Through deep functional expertise, attention to detail, and sound analytical thinking, the coordinator ensures order integrity, resolves fulfillment issues, and drives alignment between cross-functional teams to uphold delivery commitments and strengthen long-term customer relationships.\nKRA 1: Functional Expertise & Order Fulfillment Execution\nApplies advanced technical knowledge in managing, validating, and processing orders with precision and efficiency.\nProcess standard and complex change order requests (Channel, AC Power and Thermal Vertiv Products) in accordance with product, pricing, and configuration guidelines.\nHandle configuration change orders, rebuild/repair requests, and Return Materials Authorizations (RMAs) promptly to prevent shipment or credit delays.\nProcess change orders for major accounts, VIP and GSA customers, and MCORs involving ship-loose components and additional services accurately and within defined timelines.\nInterpret and apply Bills of Materials (BOM), standard configurations, and auto-config tools for accurate product setup across all lines.\nIdentify and process SFA (Special Features Authorization) / ETO (Engineered-to-Order) items based on complexity and system handling requirements.\nKRA 2: Customer Commitment\nDrives customer satisfaction through timely support, proactive resolution, and professional engagement.\nRespond to specialized customer queries, providing accurate information and resolution with urgency and professionalism.\nInvestigate and resolve AR-related disputes and after-invoice adjustments to avoid credit holds and maintain customer confidence.\n1212Assist customers with issue handling, follow-ups, and timely closure of open cases.\nParticipate/lead in customer/LVO calls and discussions to clarify order issues, update progress, and ensure transparency.\nImplement quality and error-proofing practices to reduce rework and transaction errors.\nSupport service-level performance by completing workload on time and assisting in workload balancing within the team.\nReview and monitor order progress using internal systems (e.g., Alice, PowerBI) to flag and address shipment delays, backlog issues, and order holds.\nKRA 3: Internal Communication & Stakeholder Collaboration\nFacilitates efficient information flow and cross-functional alignment to ensure seamless order processing and fulfillment.\nCoordinate with Sales, Finance, Engineering, Logistics, and other internal stakeholders to resolve holds or issues that may impact manufacturing, shipping, or invoicing.\nLead or contribute to team huddles and internal meetings, sharing updates, best practices, and relevant process or product changes.\nRespond to order inquiries from internal teams and manage shared mailboxes, ensuring timely and appropriate task assignment.\nExpedite order fulfillment by liaising across departments to resolve blockers and meet customer delivery requirements.\nUse communication tools such as flowcharts and process diagrams to clearly convey information and support stakeholder decision-making.\nPrepare and submit transaction trackers, reports, and analysis as required by leadership.\nKRA 4: Monitoring, Reporting & Continuous Improvement\nUses data-driven insights to enhance order management quality and support organizational improvement initiatives.\nMonitor order hygiene by ensuring SSDs (Scheduled Ship Dates) are aligned with customer-requested dates and that delays are proactively communicated.\nEscalate critical order issues to leadership or cross-functional teams to prevent disruption to order fulfillment or revenue recognition.\nExtract, scrub, and analyze order data to generate and present meaningful reports (weekly or as needed) with recommendations for stakeholders.\nConduct quality checks on processed transactions and provide constructive feedback to improve team accuracy and efficiency.\nParticipate in or support projects focused on process enhancement, system optimization, or service quality improvement.\nCollaborate with other business units to identify process gaps and propose solutions that drive better operational outcomes.\nKRA 5: Team Support & Development\nFosters a collaborative team environment and supports capability building for improved team performance and continuity.\nProvide guidance, mentorship, and direction to junior team members in handling complex orders or escalations.\nConduct training sessions and contribute to training plans for new hires or process updates.\nServe as backup for leadership functions or peers to ensure continuity during absences or peak load.\nCollaborate on team initiatives, cross-functional projects, and interdepartmental programs.\nActively participate in team-building activities, meetings, and knowledge-sharing sessions.\nSupport team leads in identifying and addressing performance trends, challenges, and development opportunities.\nQualifications & Skills:\nBachelor's degree in Business Administration, Supply Chain, Engineering, or a related field preferred.\nMinimum 3 years of relevant work experience in order management or operations support, customer service, in an engineering or manufacturing environment.\nStrong functional expertise in order processing systems and ERP tools (e.g., Oracle, SAP).\nProficient understanding of Bills of Materials (BOM), configuration management, and change control processes.\nDemonstrated analytical thinking and problem-solving abilities with a high attention to detail.\nEffective communication skills with the ability to collaborate across multiple departments and levels.\nAbility to handle multiple priorities in a fast-paced, deadline-driven environment.\nExperience working in a back-office or shared service model is a plus.\nQualifications:\nBachelor’s Degree of any 4-year course\n3-5 year experience in Customer Service\n2-year experience with Vertiv Customer service environment\nCustomer Focus\nAction Oriented\nHigh Attention to 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