{"id":4313942,"url":"https://alion.io/job/vertiv-senior-lead-engineer-field-service","title":"Senior Lead Engineer - Field Service","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":479,"ghost_share":0.004,"stale_share":0.877,"repost_share":0.006,"time_to_fill_p50_days":16,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vadodara, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T05:42:20Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T14:23:07Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Brief Job Description:\nThe Field Service Engineer:\nProvide consistent quality and support to customers across the region.\nRequired/ Minimum Qualifications:\nMinimum 3+ years’ experience in a site / client facing role. \nRecognized qualification in an Engineering discipline.\nKey Responsibilities\nPerform preventive maintenance, breakdown maintenance, installation, and commissioning of UPS systems.\nDiagnose and troubleshoot UPS systems, including rectifiers, inverters, IGBT modules, control cards, capacitors, cooling fans, and battery systems.\nHandle emergency breakdown calls and ensure timely resolution within defined turnaround times.\nConduct battery inspections, testing, and performance assessments.\nPrepare technical reports, Root Cause Analysis (RCA), and service recommendations.\nCoordinate with customers, technical support teams, vendors, and internal service teams for issue resolution.\nEnsure timely updating and closure of service calls in the Field Service Management (FSM) system.\nSubmit accurate Field Service Reports (FSRs) and maintain service documentation.\nManage spare parts requirements, consumption records, and defective material returns.\nEnsure compliance with company safety procedures, PPE requirements, and customer site regulations.\nSupport UPS installation, commissioning, testing, and customer handover activities.\nRequired Skills\nHands-on experience in UPS servicing, troubleshooting, and maintenance.\nGood knowledge of power electronics, electrical systems, and battery technologies.\nAbility to use electrical testing instruments such as multimeters, insulation resistance meters, and power analyzers.\nStrong problem-solving, customer handling, and communication skills.\nGood documentation and coordination skills.\nWillingness to travel across assigned locations and attend emergency breakdown calls as required.\nPreferred Experience\nExperience in industrial UPS systems, data centers, manufacturing plants, critical power applications, and battery maintenance will be an added advantage.\nCandidate Profile\nThe ideal candidate should be technically strong, customer-focused, safety-conscious, and capable of independently handling field service activities while ensuring high service quality and customer satisfaction.\nTime Travel 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