{"id":4025277,"url":"https://alion.io/job/vertiv-service-designer","title":"Service Designer","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":427,"ghost_share":0.002,"stale_share":0.869,"repost_share":0.005,"time_to_fill_p50_days":16,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Design","role_family":"Design","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Westerville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Figma","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"React.js","optional":false},{"name":"shadcn/ui","optional":false},{"name":"Snowflake","optional":false},{"name":"Tailwind CSS","optional":false},{"name":"Radix UI","optional":true}],"status":"live","first_seen_at":"2026-11-10T14:00:12Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:39:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary\nVertiv seeks a Service Designer to lead the design and improvement of internal digital services and user experiences across GPDO. This role translates business and user needs into scalable service models, journey maps, design systems, and intuitive experiences that improve engineering productivity and business outcomes. The position partners closely with product, engineering, AI, and business teams to advance a design-driven culture.\nKey Responsibilities\nDesign end-to-end service architectures, experience blueprints, and user journeys.\nConduct user research, usability testing, stakeholder interviews, and design workshops.\nCreate high-fidelity prototypes and user interfaces using modern front-end technologies.\nEstablish and govern design systems, component libraries, accessibility standards, and design consistency.\nPartner with AI teams to create effective AI-powered user experiences.\nDefine UX metrics and use analytics to drive continuous improvement.\nMaintain design documentation, standards, and knowledge-sharing practices.\nAdvocate for human-centered design throughout the product lifecycle.\nExperience\nBachelor's degree in Service Design, UX, HCI, Interaction Design, Computer Science, or related field.\n5+ years in service design, UX, or product design.\nExperience with service blueprints, journey mapping, and research-driven design.\nExperience designing interfaces within React-based environments.\nExperience collaborating with Agile software engineering teams.\nDesign system governance experience preferred.\nTechnical Skills\nExpertise in journey mapping, service blueprinting, usability testing, and design facilitation.\nProficiency with Figma and prototyping tools.\nFamiliarity with React, JavaScript, Tailwind, shadcn/ui, and Lucide React.\nKnowledge of accessibility standards (WCAG 2.1) and responsive design.\nAbility to collaborate on front-end code and component-based architectures.\nPreferred\nMaster's degree preferred.\nService design or UX certifications.\nExperience designing AI-enabled experiences and LLM-based interfaces.\nKnowledge of Agile, Jira, enterprise branding, Snowflake, and responsible AI design practices.","description_format":"text","description_chars":2158,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-10T16:39:42Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 14 · green card filings: 1","filings_12m":14,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":108500,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: 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