{"id":2783193,"url":"https://alion.io/job/vertiv-service-program-manager","title":"Service Program Manager","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":428,"ghost_share":0.002,"stale_share":0.864,"repost_share":0.007,"time_to_fill_p50_days":5,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Smartsheet","optional":false},{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-16T07:43:27Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T21:51:09Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"RESPONSIBILITIES\n Service Deployment Program Leadership\nLead service product deployment programs within the Asia service organisation, ensuring successful delivery on time and within scope\nOwn the service deployment project plan - scope, schedule, milestones, dependencies and critical path for each NPDI workstream\nDrive Gate readiness (G1-G7), ensuring all service deliverables are complete at each gate\nManage the Service Concept development (Phase 2), Project Organisation Chart, Schedule and Lessons Applied per the NPDI RACI framework\nDevelop and maintain detailed project plans, timelines and budgets, ensuring efficient resource allocation\nRisk, Issue & Escalation Management\nMonitor and track program progress, addressing any challenges or obstacles to ensure timely execution and high-quality outcomes\nEscalate and create urgency around any issues that would impede the success of the deployment - ensure issues are resolved in a timely manner\nCoordinate the team to implement short-term and long-term resolutions; communicate status to all stakeholders\nMaintain risk and issue registers with clear ownership, mitigation plans and resolution timelines\nGovernance & Continuous Improvement\nCollaborate with leadership to ensure service deployment programs align with broader business strategies and objectives\nDrive continuous improvement in program management processes to enhance performance and operational efficiency\nWork with the Growth Program Office to define methods, procedures and best practices - ensure procedures are enforced on all deployments\nConduct lessons learned reviews post-launch; apply findings to future deployments\nEnsure compliance with company policies, Vertiv's NPDI Global SOP and Offering Lifecycle governance\nCross-Functional Coordination\nCoordinate cross-functional teams - Engineering, Operations, Sales, Service, L&D and Pricing - to align program activities with organisational goals\nDevelop RACI matrices to ensure functional groups understand roles, responsibilities and deliverables for each service deployment\nEstablish and implement processes with a focus on hand-offs between functional areas; monitor activities on the critical path\nManage interdependencies across service readiness workstreams: training, spare parts, tooling, pricing, documentation and systems\nService Readiness Tracking & Reporting\nDevelop and maintain service deployment trackers - product name, service type, deployment status, target launch date, responsible team and readiness score\nCreate and manage service readiness dashboards showing gate status, milestone completion and risk heat maps\nReport on deployment progress to regional and global leadership at a regular cadence\nTrack and report on post-launch KPIs including time-to-revenue and service activation rates\nStakeholder Communication\nServe as the key point of contact for stakeholders, providing regular updates on program status, milestones and potential risks\nParticipate in Portfolio Review and Gate Review meetings as the regional service program lead\nPrepare and present deployment status reports, service readiness assessments and post-launch reviews\nCoordinate with Global GS Project Managers to ensure regional-global alignment on NPDI timelines\nQUALIFICATIONS\nRequired:\nBachelor’s degree in engineering, Business, Project Management or a related field\n7-10 years in program or project management within service operations, technical services, or product deployment\nProven track record managing and delivering large, complex projects across cross-functional teams\nDemonstrated ability to manage multiple projects simultaneously\nExperience with phase-gate or NPDI processes for product / service introduction\nStrong communication skills - written and verbal; able to conduct effective meetings and presentations\nStrong organizational skills, attention to detail and interpersonal leadership skills\nStrong problem-solving and critical-thinking abilities to navigate challenges and drive program success\nProficiency with project management tools and methodologies (Smartsheet, MS Project or equivalent)\nPreferred / Nice to Have\nKnowledge of power systems, energy, thermal, HVAC, data centre or related industry\nKnowledge of engineering, manufacturing processes, data centre infrastructure and commissioning\nProject Management Professional (PMP) certification or equivalent\nExperience with Vertiv or a comparable critical infrastructure OEM\nExperience with Agile / hybrid project management methodologies","description_format":"text","description_chars":4492,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-17T13:28:08Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.554,"p_room":0.55,"age_days":5,"expected_fill_days":5,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-service-program-manager","json_url":"https://alion.io/job/vertiv-service-program-manager.json","meta":{"generated_at":"2026-10-22T23:33:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9466,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-service-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-service-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-service-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-service-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-service-program-manager"}]}