{"id":3187842,"url":"https://alion.io/job/vertiv-service-support-coordinator-ii-4","title":"Service Support Coordinator II","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":436,"ghost_share":0.005,"stale_share":0.86,"repost_share":0.009,"time_to_fill_p50_days":8,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":17000,"period":"year","method":"role_seniority_country_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-10-21T13:41:25Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-29T03:21:32Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Join a High-Performance Culture That Drives Innovation and Excellence\nAt Vertiv, we don’t just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology-and we need bold, high-performing individuals like YOU to take us to the next level.\nWhy Vertiv?\nHigh-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.\nLeadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.\nLimitless Growth Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career.\nA Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.\nBrief Job Description:\nEnsure all billable work is being scheduled and executed and tickets are closed out in a timely basis. \nEnsure accurate documentation of all scheduling correspondence in tickets.\nGenerate standard and custom reports to monitor workload. \nEnsure accurate documentation of all scheduling correspondence in tickets. \nSupport building PowerBi dashboard to house the customer reports.\nEnsure that debrief are properly completed/ closed with work progress keenly reviewed from ticket notes.\nEnsure all documents confirming work completion are attached in the SR, such as service report, etc. \nMonitor service tickets, following up with the District Operations Coordinator to track the completion and status of work.\nHandling additional or unexpected Field Service Operations request that arises, showing flexibility and the ability to prioritize different tasks when needed. \nRequired/ Minimum Qualifications:\nCollege graduate of any Business or Engineering Course\nAdditional / Preferred Qualifications:\nEducation and Certification: Bachelor’s degree in business or supply chain or Sales\nCommunication Skills: Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently.\nTechnical Skills: Proficiency in order entry software, such as Oracle, Excel, Smartsheet, Oracle, Word, PowerPoint and alike\nExceptional time management: Ability to prioritize tasks efficiently, ensuring deadlines are met without compromising quality.\nOrganizational Skills: Well-organized and able to manage multiple tasks simultaneously. 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