{"id":1896564,"url":"https://alion.io/job/vertiv-service-support-coordinator-ii-scheduling-dispatching","title":"Service Support Coordinator II (Scheduling & Dispatching)","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":324,"ghost_share":0,"stale_share":0.846,"repost_share":0.009,"time_to_fill_p50_days":3,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mandaluyong, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2161},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T05:38:39Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T06:17:05Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Join a High-Performance Culture That Drives Innovation and Excellence\nAt Vertiv, we don’t just hire talent-we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology -and we need bold, high-performing individuals like YOU to take us to the next level.\nWhy Vertiv?\nHigh-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward. \nLeadership Without Limits: Leadership at Vertiv goes beyond just titles-it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer centric thinking, setting the foundation for an action-focused culture. \nLimitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you’ll have the opportunity to expand your expertise and grow your career. \nA Place for Everyone: Our commitment to inclusion ensures that all employee’s unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated. \nPosition Summary:\nThe position is responsible for supporting daily service coordination activities to ensure timely and accurate scheduling/dispatching of field engineers. Working as part of the regional operations team, the role focuses on operational execution, data accuracy, customer coordination, and adherence to service delivery standards.\nThis position is critical in maintaining operational stability by ensuring all scheduling activities are executed accurately, on time, and aligned with service level commitments.\nJob Responsibilities:\n Scheduling & Service CoordinationSupport the scheduling and dispatching of field service engineers based on priority, availability, and service level agreements (SLAs). \nBook service works through phone and email coordination with customers. \nEnsure accurate and complete entry of job details into the system for engineering execution. \nMonitor daily scheduling queues and respond to new maintenance contracts and service repair requests. \nUpdate systems in real time to reflect appointment confirmations, changes, and completions.\n\nOperational Execution & AccuracyRun and review daily reports to capture new service requirements and ensure proper scheduling actions are taken. \nEnsure all service documentation and job descriptions are complete and accurate. \nReview engineers’ service reports to ensure all PO line items are completed and validate that charges align before moving orders to “Awaiting Billing.” \nVerify completeness of service details prior to handoff to billing to prevent delays or rework. \nMaintain high attention to detail to prevent scheduling conflicts, billing discrepancies, or data inaccuracies. \nEscalate discrepancies, documentation gaps, or operational issues to Senior Analysts or Supervisors in a timely manner. \n\nCustomer & Internal CoordinationAct as first-level point of contact for scheduling-related enquiries. \nCoordinate with parts supply, technical teams, and sales when required to ensure readiness for service delivery. \nProvide timely updates to customers regarding booking confirmations and changes. \nAlways maintain professional and service-oriented communication. \n\n Compliance & Process AdherencePerform all activities in compliance with International Trade Compliance (ITC) regulations and company policies. \nFollow established scheduling processes and standard operating procedures. \nSupport transition activities by actively participating in knowledge transfer sessions and applying learnings in daily operations. \n\nQualifications:\nBachelor’s degree in Business, Engineering, Operations Management, or a related field required. \nMBA or equivalent advanced degree is a plus. \n1-3 years relevant experience in scheduling, coordination, customer service, or operations support. \nExperience working with scheduling or service management systems preferred. \nStrong attention to detail and data accuracy. \nGood communication skills (verbal and written). \nComfortable handling phone and email customer interactions. \nAbility to work in a fast-paced, target-driven environment. \nBasic exposure to service operations, scheduling, or 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