{"id":2837149,"url":"https://alion.io/job/vertiv-service-support-senior-coordinator-4","title":"Service Support Senior Coordinator","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":436,"ghost_share":0.005,"stale_share":0.86,"repost_share":0.009,"time_to_fill_p50_days":8,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2188},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"closed","first_seen_at":"2026-10-19T03:41:14Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-24T00:38:51Z","board_verified":false,"closed_at":"2026-10-24T00:38:51Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Key responsibilities\nCoordinate daily service schedules and assignments for Power and Thermal field engineers, including planned preventive, dispatch, and corrective works on customer site.\nSupport Asia Service Administration (Manila) by preparing and submitting service transaction requests, follow-up on processing status, and ensuring timely data updates in ERP/CRM.\nExecute accurate and timely entry of service orders, work completion records, time sheets, and related transaction documents in the company systems.\nVerify and prepare service paperwork for invoicing (e.g., work confirmation, time logs, service codes) and escalate discrepancies to Finance / Service Admin Lead (note: quotation preparation is not in scope).\nAct as the first point of contact for internal stakeholders (Sales, FSEs, Operations) for routine service admin queries; escalate complex issues to the Lead.\nMonitor invoice team’s regular invoices process and provide regular reports or alerts to the Service Admin Lead (e.g., missed, overdue actions).\nSupport continuous improvement by identifying recurring admin/process issues and suggesting practical fixes to the Service Admin Lead.\nContribute to onboarding and basic training of new Service Admins or temporary admin staff when required.\nQualifications & experience\n2-4 years of relevant experience in sales administrationor back-office support (preferably within data centre, industrial services, or technical field services).\nHands-on experience with ERP and CRM systems (e.g., SAP, Oracle, MS Dynamics, Salesforce) - able to create/track service orders and update records.\nGood command of JapaneseJLPT N1 and English (both written and spoken).\nStrong MS Excel skills and basic comfort with reporting.\nProven ability to work with client/service engineers and cross-functional teams in a fast-paced operational environment.\nHigh attention to detail, reliable ownership mentality, and good problem-solving skills.\nCustomer-service mindset and clear, professional communication skills.\nDesired (nice-to-have)\nPrior exposure to service billing/invoice preparation or experience liaising with Finance.\nMaintain audit-ready documentation and ensure compliance with internal policies and relevant regulations; support internal/external audits by providing requested records.\nExperience coordinating schedules/planning for technical teams (rotation, shift planning).\nFamiliarity with data center operations terminology (UPS, PDU, CRAH/CRAC, chiller) or technical field-service workflows.\nCompetencies and behaviors\nExecution oriented: completes tasks accurately and on time.\nTeam player: collaborates with local and regional teams and escalates proactively.\nOrganized and process-driven: follows checklists and maintains audit trails.\nCustomer focused: maintains professionalism and timeliness in external communications.\nAdaptable: handles urgent out-of-hours requests or schedule changes.\nPerformance indicators (examples)\nSLA compliance for service order processing (e.g., % of service transactions entered within agreed timeframe).\nSchedule adherence and % of successful dispatches vs. failed/missed dispatches.\nInvoice readiness: % of service jobs with complete paperwork on first submission.\nData accuracy in ERP/CRM (error rate < target threshold).\nResponsiveness: average time to acknowledge internal stakeholder queries.\nWorking conditions\nOffice-based role with requirement to coordinate field activities; occasional on-site attendance with engineers may be required.\nMay involve periodic on-call availability for urgent scheduling/administration (to be defined in local policy).","description_format":"text","description_chars":3617,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-19T07:20:06Z"},{"event":"close","at":"2026-10-24T00:38:51Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/vertiv-service-support-senior-coordinator-4","json_url":"https://alion.io/job/vertiv-service-support-senior-coordinator-4.json","meta":{"generated_at":"2026-10-29T12:27:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-service-support-senior-coordinator-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-service-support-senior-coordinator-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-service-support-senior-coordinator-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-service-support-senior-coordinator-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-service-support-senior-coordinator-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2837149}},{"tool":"search_jobs","arguments":{"company":"vertiv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2837149},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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