{"id":2843284,"url":"https://alion.io/job/vertiv-services-partner-program-manager","title":"Services Partner Program Manager","company":{"id":58885,"name":"Vertiv","domain":"vertiv.com","url":"https://alion.io/company/vertiv","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":430,"ghost_share":0.002,"stale_share":0.863,"repost_share":0.007,"time_to_fill_p50_days":5,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T09:21:02Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T19:43:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Purpose of the Role\nThe Service Partner Program Manager Africa is a strategic individual contributor responsible for establishing, developing, and governing a network of service subcontracting partners (ISPs/ASPs) across all indirect African territories. The role ensures that Vertiv’s field service capabilities commissioning, preventive maintenance, and remedial services are delivered through qualified external partners to the highest Vertiv standards.\nOperating within the METCA & Africa Service Organisation under the functionally aligned EMEA model, this role reports to the Africa Field Delivery Manager and serves as the primary interface between Vertiv and its partner ecosystem across Africa. The role is an individual contributor and manages external subcontractors rather than Vertiv employees.\nKey Accountabilities\nEstablish and manage a network of service subcontracting partners (ASPs/ISPs) across all indirect African territories to deliver commissioning, preventive maintenance, and remedial field services on Vertiv Power Train and Thermal Chain equipment.\nEnsure all partner operations are fully aligned with Vertiv EHS principles, quality standards, and service delivery requirements, maintaining a zero-harm culture across the partner network.\nDrive and govern field KPI performance across the partner network, including First Time Fix (FTF) rate, Emergency Callout response, Spare Parts revenue, and Maintenance revenue generated.\nCollaborate with Project Services Management to identify and deploy partner resources for commissioning and project-related field service activities across Africa.\nResponsibilities and Duties\nPartner Identification & Prospecting: Research, evaluate, and identify potential service subcontracting partners across African indirect territories; assess technical capability, geographic coverage, EHS compliance, and alignment with Vertiv requirements.\nPartner Onboarding: Lead the end-to-end onboarding of new partners including qualification, commercial contracting, EHS induction, technical training coordination, system access setup, and formal Vertiv certification programs.\nEHS Governance: Ensure all subcontracting partners operate in full compliance with Vertiv EHS standards and applicable local regulations; conduct regular EHS audits, manage incident reporting, and drive a zero-harm culture throughout the partner ecosystem.\n KPI Governance & Performance Management: Define, track, and govern field KPIs across the partner network including First Time Fix (FTF) rate, Emergency Callout response times, Spare Parts revenue contribution, and Maintenance revenue generated; conduct regular partner performance reviews and drive continuous improvement.\nResource Deployment Collaboration: Work closely with Project Services Management to identify qualified partner resources for commissioning assignments and project deployments; ensure partner availability and readiness for planned and emergency deployments across Africa.\nRelationship Management: Serve as the primary point of contact for all service subcontracting partners; build and maintain strong, productive working relationships to drive mutual performance, loyalty, and long-term growth.\n Training & Competency Development: Coordinate with the Technical Support & Training function to ensure all partners maintain required certifications and technical competencies across Vertiv Power Train (UPS, batteries, PDUs) and Thermal Chain (precision cooling, chillers) product lines.\nCommercial Contribution: Drive spare parts revenue and maintenance contract revenue generation through the partner network; support commercial teams with partner capability information for new contract opportunities and renewals.\nReporting & Communication: Prepare and present regular partner performance reports to the Africa Field Delivery Manager and regional leadership; maintain accurate partner records, scorecards, and program documentation.\n Compliance & Contracts: Manage partner contracts and service level agreements; ensure adherence to Vertiv legal, compliance, and International Trade Compliance (ITC) requirements across all indirect territories.\nEducation, Qualifications and Experience\n\nEDUCATION & QUALIFICATIONS\nEXPERIENCE\n\nEssential\nBachelor's degree in Engineering, Business, or related field\nGood knowledge of Microsoft Office and Windows\nDesirable\nMBA or postgraduate business qualification\nProject Management certification (PMP or equivalent)\nEHS-related qualification or training certification\n\nEssential\n5+ years’ experience in partner/vendor management, service delivery, or business development in a technical/field services environment\nProven experience managing external service providers or subcontractors\nExperience working across multiple African countries/territories\nTrack record of KPI-driven performance management\nDesirable\nKnowledge of critical infrastructure: UPS, power distribution, precision cooling, data centers\nExperience in matrix/functionally aligned organization structures\nContract management and legal compliance experience\n\nLanguages\nEnglish - Excellent verbal and written communication (mandatory)\nFrench - Desirable\nArabic - Nice to have\nTravel Requirements\n20-30% travel across African territories required\nOccasional international travel to EMEA regional meetings and training\n#LI-NS1","description_format":"text","description_chars":5334,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Power Supplies & Power Electronics","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-19T09:59:57Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 14 · green card filings: 1","filings_12m":14,"filings_prev_12m":9,"green_card_filings_12m":1,"median_offered_wage_usd":108500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":44,"band":"fade","label":"Fading","p_open":1,"p_active":0.585,"p_room":0.75,"age_days":3,"expected_fill_days":5,"reasons":["conf:2","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/vertiv-services-partner-program-manager","json_url":"https://alion.io/job/vertiv-services-partner-program-manager.json","meta":{"generated_at":"2026-10-23T20:27:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2063,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58885},"rest":"https://alion.io/mcp/rest/get_company?id=58885"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvertiv-services-partner-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvertiv-services-partner-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvertiv-services-partner-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vertiv-services-partner-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvertiv-services-partner-program-manager"}]}